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  • Blog 2014: The Tipping Point for the Community Market

    2014 turned out to be a banner year for the community space and for Get Satisfaction.Last year, we saw community go mainstream, assisted in part by several larger market trends—like the growing number of subscription-based businesses, the arrival of many “Internet of Things” products, and the collaborative spirit of the Sharing Economy. What were the 2014 highlights? We…

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    Community Managers (#CMAD) – The Way We Were and Back to the Future

    Community Managers (#CMAD) – The Way We Were and Back to the Future

    by Rahul Sachdev, CEO Get Satisfaction Today is Community Manager Appreciation Day (as well as Australia Day and India’s Republic Day) – an event originally started by Jeremiah Owyang in 2010 to share appreciation of online community managers around the world. Over the years it has gained popularity worldwide. As a leading online community management…

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    SugarCRM Offers Customers a Modern Online Support Experience

    Customer experience is at the center of SugarCRM’s charter, so the company wanted to ensure its online support reflected this core value. In late 2013, SugarCRM decided to replace its existing platform frequented mostly by highly technical users with a Get Satisfaction support community that could unite and support a true worldwide customer base.  …

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    “Why Community is at the CENTER of the Customer’s Journey”

    What: Get Satisfaction Opens Registration for Strategic Webinar on Online Customer Communities: “Why Community is at the CENTER of the Customer’s Journey,” with guest speaker Vanessa DiMauro, CEO and Chief Digital Officer of Leader Networks Where: Registration is open at: http://bit.ly/IQ-journey-pr When: Thursday, November 20th 11am Pacific Time/2pm Eastern Time Details: It’s a well-known fact…

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    How Hootsuite Used Customer Community to Build its Brand Advocacy Program

    Date: 5 November 2014 Time: 11am-12pm (warm up starting at 10:30am) PST Guest: Jeanette Gibson, VP Community and Customer Experience http://bit.ly/IQ-hootsuite-gs Who wouldn’t want the kind of spectacular growth that social media platform provider Hootsuite is experiencing? In the last year alone, Hootsuite has grown from 7 to more than 10 million users. What’s the…

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