• Social Studies Blog. How to succeed in social business.
  • The Get Satisfaction online community platform reduces inbound support requests and helps ServiceRocket find new prospects

    As experts in software and support, ServiceRocket must keep pace with any technology that will help it outperform across those two areas. The company decided that a Get Satisfaction customer community was an ideal extension of its traditional tech support and a great way to satisfy customers who expect modern interactions. ServiceRocket’s community has not…

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    Get Satisfaction Hosts Best-Selling Authors to Discuss The Alliance: Managing Talent in the Networked Age

    Get Satisfaction Hosts Best-Selling Authors to Discuss The Alliance: Managing Talent in the Networked Age

    Earlier this week, in the penthouse of the Hamm’s Brewery building in San Francisco’s Portreo Hill where Get Satisfaction is headquartered, we hosted an event featuring Ben Casnocha and Chris Yeh, two of the three co-authors of the new book, The Alliance: Managing Talent in the Networked Age (LinkedIn co-founder and executive chairman Reid Hoffman…

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    Broadview Networks enhances customer support by providing a new online community, powered by Get Satisfaction

    Broadview Networks, a leading provider in cloud-based phone systems and cloud computing services for businesses, has invested an abundance of resources towards providing the best customer experience possible. Over the past two years, the Broadview team has implemented many changes in order to enhance their quality of customer service. Get Satisfaction is excited to help…

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    TriNet Accelerates Innovation Cycles with Online Customer Community

    TriNet Accelerates Innovation Cycles with Online Customer Community

    We recently sat down with TriNet to learn how their business benefits from their online customer community. Madhukar Govindaraju, VP of Products and Software Development, told us, “Get Satisfaction’s community platform has accelerated the pace of innovation.” To maintain a culture of continuous innovation for Trinet’s diverse user base, Govindaraju recognized the need for a…

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    New Survey Shows Top Trends in Online Communities

    New Survey Shows Top Trends in Online Communities

    Today we’ve released the results of a major survey on wide-ranging community trends.  We had terrific response across both large enterprises and small and midsize businesses (SMBs). More than 800 professionals told us their plans for social support,  marketing, and product ideation We found out about the ROI of support communities (as much as 10-25%), the importance…

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