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  • How Customer-Facing Teams Can Make the Shift from ‘Order Taker’ to ‘Market Maker’

    How Customer-Facing Teams Can Make the Shift from  ‘Order Taker’ to ‘Market Maker’

    These days, marketing experts are expected to be tech savvy. Modern technology has created “black holes” when it comes to creating effective marketing strategies and making      business decisions that actually achieve goals. A brand new book, The Mindful Marketer:  how to stay present and profitable in a data-driven world has recently released to help…

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    The Get Satisfaction online community platform reduces inbound support requests and helps ServiceRocket find new prospects

    As experts in software and support, ServiceRocket must keep pace with any technology that will help it outperform across those two areas. The company decided that a Get Satisfaction customer community was an ideal extension of its traditional tech support and a great way to satisfy customers who expect modern interactions. ServiceRocket’s community has not…

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