Today I am excited to announce that Get Satisfaction has been acquired by Sprinklr. When Get Satisfaction was founded in 2007, we had a simple mission: to connect companies with customers online to foster relationships that unlock new value for both sides. In a world of increasingly digitally enabled, do-it-yourself, highly empowered customers, we…
We are excited that Jama Software has invited its users to engage with each other in their new community, powered by Get Satisfaction. Jama has deployed this open-to-all support community as a way for its users to ask questions and get the most out of the Jama experience. Customers can also submit support tickets through…
The benefits of CRM are profound and far-reaching, especially when it comes to operational efficiencies for both sales and marketing. At Get Satisfaction, we are big believers in the power of CRM to drive sales and marketing productivity. In fact, several of our leaders held senior positions at CRM providers like Salesforce.com and SugarCRM before…
2014 turned out to be a banner year for the community space and for Get Satisfaction.Last year, we saw community go mainstream, assisted in part by several larger market trends—like the growing number of subscription-based businesses, the arrival of many “Internet of Things” products, and the collaborative spirit of the Sharing Economy. What were the 2014 highlights? We…
by Rahul Sachdev, CEO Get Satisfaction Today is Community Manager Appreciation Day (as well as Australia Day and India’s Republic Day) – an event originally started by Jeremiah Owyang in 2010 to share appreciation of online community managers around the world. Over the years it has gained popularity worldwide. As a leading online community management…
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