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  • Get Satisfaction Joins the Sprinklr Family

    Get Satisfaction Joins the Sprinklr Family

      Today I am excited to announce that Get Satisfaction has been acquired by Sprinklr. When Get Satisfaction was founded in 2007, we had a simple mission: to connect companies with customers online to foster relationships that unlock new value for both sides. In a world of increasingly digitally enabled, do-it-yourself, highly empowered customers, we…

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    CRM’s Last Mile

    The benefits of CRM are profound and far-reaching, especially when it comes to operational efficiencies for both sales and marketing. At Get Satisfaction, we are big believers in the power of CRM to drive sales and marketing productivity. In fact, several of our leaders held senior positions at CRM providers like Salesforce.com and SugarCRM before…

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    Blog 2014: The Tipping Point for the Community Market

    2014 turned out to be a banner year for the community space and for Get Satisfaction.Last year, we saw community go mainstream, assisted in part by several larger market trends—like the growing number of subscription-based businesses, the arrival of many “Internet of Things” products, and the collaborative spirit of the Sharing Economy. What were the 2014 highlights? We…

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    Community Managers (#CMAD) – The Way We Were and Back to the Future

    Community Managers (#CMAD) – The Way We Were and Back to the Future

    by Rahul Sachdev, CEO Get Satisfaction Today is Community Manager Appreciation Day (as well as Australia Day and India’s Republic Day) – an event originally started by Jeremiah Owyang in 2010 to share appreciation of online community managers around the world. Over the years it has gained popularity worldwide. As a leading online community management…

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