• An update from Get Satisfaction on the Heartbleed Vulnerability

    An update from Get Satisfaction on the Heartbleed Vulnerability

    You have probably heard news about a widespread security vulnerability, known as Heartbleed, that has potentially affected millions of websites and web application around the world. Heartbleed affects the OpenSSL framework, which is the standard used to encrypt data when your computer communicates with web servers over HTTPS. We take the security of our application…

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    The Company-Customer Pact. Revisited.

    The Company-Customer Pact. Revisited.

    When Get Satisfaction launched in 2007, it was with the understanding that the way customers can and want to do business has shifted. The new paradigm meant companies had to open their doors and windows, providing their customers with unprecedented transparency, access, and communication. Then, even more so than now, that was a forward-looking idea….

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    5 Lessons from Companies with Adoring Customers

    5 Lessons from Companies with Adoring Customers

    There are some companies that have simply nailed the art of wowing their customers. They’ve figured out the formula for consistently delivering customer experiences that build loyalty, word-of-mouth, and general adoration. To truly inspire this type of customer devotion might not be an easy thing, but it’s absolutely a do-able one. These five steps will…

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    Lessons from the Masters of Content & Collaboration, TED-Ed

    Lessons from the Masters of Content & Collaboration, TED-Ed

    How do you build a company that continually creates value, attracts smart people, and stands out for being exceptional? If you’re TED-Ed — the educational arm of TED that produces Lessons Worth Sharing — you do this by giving your audience a key role in your content, from concept, to production, to distribution (to learn…

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