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    Featured Speaker: Tara Hunt

    Tara Hunt is our next speaker/panelist from Customer Service is the New Marketing to be interviewed. She is the co-founder of Citizen Agency, a company that helps companies get better at social media. At Customer Service is the New Marketing, Tara will be on the Customer Service as Community, Community as Customer Service panel. Customer...
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    Siriusly Gobsmacked

    My car was broken into last week, just a few days before Christmas. Bah humbug.   While undeniably sad, it’s not the first time this has happened. It’s become something I expect to occur about once per year. That’s life in the big city, bub.  The only worthwhile thing missing was my Sirius satellite radio....
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    Featured Speaker: Patti Roll

    This is the second interview with a speaker/panelist that will be at Customer Service is the New Marketing in February of 2008. Today’s interview is with Patti Roll, who is officially the Director of Community Sourcing and eCommerce with the hip bag company Timbuk2. She will be on the Customer Service as Community, Community as...
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    Featured Speaker: Alex Frankel

    This is the first of several interviews with featured speakers and panelists that will be at Customer Service is the New Marketing in February 2008. The first interview (with a format inspired by Inc. Magazine’s How I Did It feature) is with Alex Frankel, who will be speaking on “Living the Brand.” Alex Frankel is...
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    News of the World

    We’ve been written up again. Oh wait, that’s a good thing. Unlike in our days at elementary school, getting written up as an adult in a national publication is what many people strive for. It’s a sign that people are taking notice. Of course, that kind of spotlight isn’t always desired — especially if you’re...
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    "Customer Service is the New Marketing" Summit updates.

    We’ve been busy working on the “Customer Service is the New Marketing” Summit over the last few weeks. Speakers have been confirmed, panels have been filled out, and workshop leaders have been selected. Some of the highlights: The schedule is now almost completely filled out and we’ve gotten an excellent line up of speakers confirmed...
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