Community Tip: Start with a greeting

Stewart Butterfield on CNN, responding to the question “What makes online communities work?”

A lot of our success came from George, the lead designer, and Caterina. Both of them spent a lot of time in the early days greeting individual users as they came in, encouraging them and leaving comments on their photos. There was a lot of dialogue between the people who were developing Flickr and their users to get feedback on how they wanted Flickr to develop. That interaction made the initial community very strong and then that seed was there for new people who joined to make the community experience strong for them too.

Thanks to Citizen Agency for the transcription.

This entry was written by Thor Muller and posted on February 4, 2007 at 12:23 am and filed under Tips and tricks, case studies, community. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.

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  1. By Deeply Satisfying at Like It Matters on March 28, 2007 at 7:08 am

    [...] Community tip:  start with a greeting [...]

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