Comments on: How to do customer service in your sleep http://blog.getsatisfaction.com/2007/02/06/how-to-do-customer-service-in-your-sleep/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: thor http://blog.getsatisfaction.com/2007/02/06/how-to-do-customer-service-in-your-sleep/comment-page-1/#comment-19 thor Wed, 14 Feb 2007 04:48:01 +0000 http://blog.getsatisfaction.com/2007/02/06/how-to-do-customer-service-in-your-sleep/#comment-19 Actually, the real url worked fine and was well tested, the problem occurred when the mass emailer script we'd written and tested locally was moved to the production server with different global variables (apologies for the geek speak). Still, it was a regrettable error that we only had to make once. My point of telling the story above is to demonstrate that though companies inevitably make mistakes, customers are often eager to help each other fill in the gaps. It's not realistic to expect a company to be perfect, but it is fair to expect it to be honest and open to customer sharing. Actually, the real url worked fine and was well tested, the problem occurred when the mass emailer script we’d written and tested locally was moved to the production server with different global variables (apologies for the geek speak). Still, it was a regrettable error that we only had to make once. My point of telling the story above is to demonstrate that though companies inevitably make mistakes, customers are often eager to help each other fill in the gaps.

It’s not realistic to expect a company to be perfect, but it is fair to expect it to be honest and open to customer sharing.

]]> By: jsperkins http://blog.getsatisfaction.com/2007/02/06/how-to-do-customer-service-in-your-sleep/comment-page-1/#comment-17 jsperkins Tue, 13 Feb 2007 17:25:21 +0000 http://blog.getsatisfaction.com/2007/02/06/how-to-do-customer-service-in-your-sleep/#comment-17 <strong>What's wrong with this picture?</strong> The fact that you never tested the e-mail, perhaps? Don't you guys add yourselves to the distribution list? What’s wrong with this picture?

The fact that you never tested the e-mail, perhaps? Don’t you guys add yourselves to the distribution list?

]]>