http://www.youtube.com/watch?v=R98qC0fd_1w
Apparently, I’m the last one on the planet to see this scathing YouTube video. As others have described, this is a remarkable example of a lone customer’s scathing (though hilarious) indictment trumping the marketing machine of one of the world’s largest consumer brands. As Spike Jones at Brainsonfire.com put it, “now you have to actually engage your customers instead of bombarding them.”









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[...] mzk wrote an interesting post today onHere’s a quick excerpthttp://www.youtube.com/watch?v=R98qC0fd_1w. Apparently, I’m the last one on the planet to see this scathing YouTube video. As others have described, this is a remarkable example of a lone customer’s scathing (though hilarious) … [...]