Comments on: The Robots Have Taken Over http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: Adam http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/comment-page-1/#comment-354 Adam Thu, 12 Apr 2007 18:00:55 +0000 http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/#comment-354 Thor, I'm still concerned about that issue you had though, so if you could contact me directly (you should have my email from the post) so I can look at your specific situation, it would be greatly appreciated. adam -geni Thor,
I’m still concerned about that issue you had though, so if you could contact me directly (you should have my email from the post) so I can look at your specific situation, it would be greatly appreciated.

adam
-geni

]]> By: New Rule: Don’t Sue Your Customers at Demand Satisfaction! http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/comment-page-1/#comment-349 New Rule: Don’t Sue Your Customers at Demand Satisfaction! Thu, 12 Apr 2007 08:11:42 +0000 http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/#comment-349 [...] It’s sad to see this behavior on a day when I had an overwhelmingly positive customer experience on this blog. Mere hours after describing an accidentally offensive automated email from Geni, an uber-cool genealogy app, the company had responded apologetically. They saw my public airing of the misfire as an opportunity to show they cared enough about my experience to reply personally. Now that’s a company that gets it. [...] [...] It’s sad to see this behavior on a day when I had an overwhelmingly positive customer experience on this blog. Mere hours after describing an accidentally offensive automated email from Geni, an uber-cool genealogy app, the company had responded apologetically. They saw my public airing of the misfire as an opportunity to show they cared enough about my experience to reply personally. Now that’s a company that gets it. [...]

]]> By: Bo Underwood http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/comment-page-1/#comment-348 Bo Underwood Thu, 12 Apr 2007 02:07:19 +0000 http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/#comment-348 It could have been a lot worse. Something like this: <blockquote>Dear John Smith, Jackie Smith, your DECEASED SISTER, has a birthday coming up on Apr 17th. Click the link below to enter a birthday greeting for Jackie and we’ll deliver it on Apr 17th. </blockquote> It could have been a lot worse. Something like this:

Dear John Smith,

Jackie Smith, your DECEASED SISTER, has a birthday coming up on Apr 17th.

Click the link below to enter a birthday greeting for Jackie and we’ll deliver it on Apr 17th.

]]> By: Jonathan http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/comment-page-1/#comment-347 Jonathan Thu, 12 Apr 2007 01:14:31 +0000 http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/#comment-347 Ditto on Thor's comment. This is one of the best blog replies I've seen in some time. Go Geni Go! Ditto on Thor’s comment. This is one of the best blog replies I’ve seen in some time. Go Geni Go!

]]> By: Thor http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/comment-page-1/#comment-346 Thor Wed, 11 Apr 2007 21:42:57 +0000 http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/#comment-346 No problem, Adam. We had a laugh about it, and understand how these things can happen, given that we're software people ourselves. I really appreciate that you took the time to pop over to our blog to answer directly. We talk a lot about what makes for excellent customer service in our increasingly transparent society, and you've embodied it here. Thanks! No problem, Adam. We had a laugh about it, and understand how these things can happen, given that we’re software people ourselves.

I really appreciate that you took the time to pop over to our blog to answer directly. We talk a lot about what makes for excellent customer service in our increasingly transparent society, and you’ve embodied it here.

Thanks!

]]> By: Adam http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/comment-page-1/#comment-345 Adam Wed, 11 Apr 2007 18:37:37 +0000 http://blog.getsatisfaction.com/2007/04/10/the-robots-have-taken-over/#comment-345 Wow, sorry about that. I'm the developer that created that feature. Your blog post was passed to me and has me a bit concerned. You are only supposed to be emailed birthday reminders for your blood relatives and current spouses blood relatives. After seeing your post I checked the logic again and it seems to be doing the right thing. I made a tree where I had an ex wife with a child that wasn't my own and tried it out and it worked as expected. Maybe you can email me directly or post to our forum (http://forum.geni.com) so we can get more information about your tree and investigate it further. Wow, sorry about that. I’m the developer that created that feature. Your blog post was passed to me and has me a bit concerned. You are only supposed to be emailed birthday reminders for your blood relatives and current spouses blood relatives. After seeing your post I checked the logic again and it seems to be doing the right thing. I made a tree where I had an ex wife with a child that wasn’t my own and tried it out and it worked as expected.

Maybe you can email me directly or post to our forum (http://forum.geni.com) so we can get more information about your tree and investigate it further.

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