http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-450 Demand Satisfaction!: Five ways to build and defend your reputation online « Identity Unknown Fri, 11 May 2007 03:40:34 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-450 [...] ReputationDefender’s service includes a reputation monitoring service, and as they put it, “if we find an item of online content you don’t like, we’ll carry out our proprietary DESTROY process for you on that item.” This reminds me of those “credit doctors” that claim they can zap negative items from credit reports. Sure this might be useful if there’s something bogus and destructive posted against you, but it’s not a strategy for developing a positive reputation, or even offsetting unflattering content. As we’ve seen, the “search and destroy” approach to “protecting” reputation is dicey at best. Besides being difficult to pull off, used broadly it can have a chilling effect on the very free speech that makes the Web useful. Oh, and then there’s the Streisand Effect. [...] [...] ReputationDefender’s service includes a reputation monitoring service, and as they put it, “if we find an item of online content you don’t like, we’ll carry out our proprietary DESTROY process for you on that item.” This reminds me of those “credit doctors” that claim they can zap negative items from credit reports. Sure this might be useful if there’s something bogus and destructive posted against you, but it’s not a strategy for developing a positive reputation, or even offsetting unflattering content. As we’ve seen, the “search and destroy” approach to “protecting” reputation is dicey at best. Besides being difficult to pull off, used broadly it can have a chilling effect on the very free speech that makes the Web useful. Oh, and then there’s the Streisand Effect. [...]

]]> http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-443 Five ways to build and defend your reputation online at Demand Satisfaction! Thu, 10 May 2007 10:06:34 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-443 [...] ReputationDefender’s service includes a reputation monitoring service, and as they put it, “if we find an item of online content you don’t like, we’ll carry out our proprietary DESTROY process for you on that item.” This reminds me of those “credit doctors” that claim they can zap negative items from credit reports. Sure this might be useful if there’s something bogus and destructive posted against you, but it’s not a strategy for developing a positive reputation, or even offsetting unflattering content. As we’ve seen, the “search and destroy” approach to “protecting” reputation is dicey at best. Besides being difficult to pull off, used broadly it can have a chilling effect on the very free speech that makes the Web useful. Oh, and then there’s the Streisand Effect. [...] [...] ReputationDefender’s service includes a reputation monitoring service, and as they put it, “if we find an item of online content you don’t like, we’ll carry out our proprietary DESTROY process for you on that item.” This reminds me of those “credit doctors” that claim they can zap negative items from credit reports. Sure this might be useful if there’s something bogus and destructive posted against you, but it’s not a strategy for developing a positive reputation, or even offsetting unflattering content. As we’ve seen, the “search and destroy” approach to “protecting” reputation is dicey at best. Besides being difficult to pull off, used broadly it can have a chilling effect on the very free speech that makes the Web useful. Oh, and then there’s the Streisand Effect. [...]

]]> http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-382 How Digg could have avoided a community revolt at Demand Satisfaction! Thu, 03 May 2007 08:47:21 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-382 [...] Beware of business decisions that masquerade as legal issues. You’ll be tempted to defer to your lawyer’s advice. And it’s a good bet your lawyer’s instincts will be wrong when it comes to fostering open, two-way dialog with your customers. It’s more likely they’ll enmesh you in a battle of wills with the very people you depend on to grow your business. [...] [...] Beware of business decisions that masquerade as legal issues. You’ll be tempted to defer to your lawyer’s advice. And it’s a good bet your lawyer’s instincts will be wrong when it comes to fostering open, two-way dialog with your customers. It’s more likely they’ll enmesh you in a battle of wills with the very people you depend on to grow your business. [...]

]]> http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-356 Randy and Rachel’s Weblog » Experience is what you get when you didn’t get what you wanted Fri, 13 Apr 2007 02:26:23 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-356 [...] After working at Wegmans for so long I’m Customer-Service-Spoiled.  I think all consumers should expect a high level of Customer Satisfaction.  I regularly read a blog entirely about Customer service experiences with different companies.  Recently they posted a message about why you shouldn’t sue your customers.  It’s worth a read so check it out. Posted in Ramblings | [...] [...] After working at Wegmans for so long I’m Customer-Service-Spoiled.  I think all consumers should expect a high level of Customer Satisfaction.  I regularly read a blog entirely about Customer service experiences with different companies.  Recently they posted a message about why you shouldn’t sue your customers.  It’s worth a read so check it out. Posted in Ramblings | [...]

]]> http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-353 Jonathan Thu, 12 Apr 2007 17:44:34 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-353 Another case of the Streisand Effect. http://en.wikipedia.org/wiki/Streisand_effect Another case of the Streisand Effect. http://en.wikipedia.org/wiki/Streisand_effect

]]> http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-352 Bob Krumm » Like squeezing a water balloon Thu, 12 Apr 2007 15:34:28 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-352 [...] Or, to put it more succinctly: Don’t sue your customers. [...] [...] Or, to put it more succinctly: Don’t sue your customers. [...]

]]> http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-351 The Right To Say What We Want To Say « Newscoma Thu, 12 Apr 2007 12:23:48 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-351 [...] People Powered Satisfaction  [...] [...] People Powered Satisfaction  [...]

]]> http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/comment-page-1/#comment-350 Hey J.L. Kirk and Associates - Nobody likes a bully « Salem’s Lots Thu, 12 Apr 2007 12:19:58 +0000 http://blog.getsatisfaction.com/2007/04/12/new-rule-dont-sue-your-customers/#comment-350 [...] Demand Satisfaction [...] [...] Demand Satisfaction [...]

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