Comments on: How Digg could have avoided a community revolt http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: RaiulBaztepo http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-7598 RaiulBaztepo Sat, 28 Mar 2009 23:08:22 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-7598 Hello! Very Interesting post! Thank you for such interesting resource! PS: Sorry for my bad english, I'v just started to learn this language ;) See you! Your, Raiul Baztepo Hello!
Very Interesting post! Thank you for such interesting resource!
PS: Sorry for my bad english, I’v just started to learn this language ;)
See you!
Your, Raiul Baztepo

]]> By: battery asus http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-1090 battery asus Fri, 12 Oct 2007 08:58:56 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-1090 I felt this perspective was short-sighted, and that people are generally able to accept decisions they don’t like, if they’re involved in the process and understand all the data. I haven’t had data to support this until last week, when I read the comments in this post, detailing the recent community revolt on participatory media site Digg involving the publishing of a key that decrypts HD-DVDs. I felt this perspective was short-sighted, and that people are generally able to accept decisions they don’t like, if they’re involved in the process and understand all the data. I haven’t had data to support this until last week, when I read the comments in this post, detailing the recent community revolt on participatory media site Digg involving the publishing of a key that decrypts HD-DVDs.

]]> By: Demand Satisfaction! » Freakonomics gets it right, even when they get it wrong http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-825 Demand Satisfaction! » Freakonomics gets it right, even when they get it wrong Tue, 28 Aug 2007 08:19:25 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-825 [...] A few months back I gave some unsolicited advice to Digg after its users rebelled against the company’s decision to comply with a DMCA takedown notice. My point then was that Digg could have avoided relinquishing control of their business if they’d defaulted to greater transparency; specifically they should have engendered a dialog with their customers prior to making their decision. My point was that this transparency and conversation would actually enable them to retain *more* direct control over their business then they could by maintaining an opaque process. As it turned out, they were coerced into reversing their business decision, effectively ceding the management decision to an angry mob of users. [...] [...] A few months back I gave some unsolicited advice to Digg after its users rebelled against the company’s decision to comply with a DMCA takedown notice. My point then was that Digg could have avoided relinquishing control of their business if they’d defaulted to greater transparency; specifically they should have engendered a dialog with their customers prior to making their decision. My point was that this transparency and conversation would actually enable them to retain *more* direct control over their business then they could by maintaining an opaque process. As it turned out, they were coerced into reversing their business decision, effectively ceding the management decision to an angry mob of users. [...]

]]> By: Burning down the house at Demand Satisfaction! http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-530 Burning down the house at Demand Satisfaction! Mon, 04 Jun 2007 18:22:17 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-530 [...] It keeps happening: high-profile online communities revolt after being “disrespected” by their host sites. There was the infamous Digg imbroglio, of course, and in the past few weeks there were flare-ups at Flickr and JPG Magazine. In Flickr’s case the deletion of a photo (and associated comment thread) led to escalating accusations of censorship. Simultaneous to this, 8020 Publishing, publisher of JPG Magazine, was publicly accused by its co-founder and fired community manager, Derek Powazek, of mistreatment. The result was an escalating solidarity movement of JPG members who ditched the community alongside Derek. In each cases, the company’s response was delayed, further fomenting the anger of the crowd. Flickr’s Stewart Butterfield effectively defused their situation with his response full of humility, transparency and a policy change. 8020 had a harder time overcoming their backlash with this polite but terse response. [...] [...] It keeps happening: high-profile online communities revolt after being “disrespected” by their host sites. There was the infamous Digg imbroglio, of course, and in the past few weeks there were flare-ups at Flickr and JPG Magazine. In Flickr’s case the deletion of a photo (and associated comment thread) led to escalating accusations of censorship. Simultaneous to this, 8020 Publishing, publisher of JPG Magazine, was publicly accused by its co-founder and fired community manager, Derek Powazek, of mistreatment. The result was an escalating solidarity movement of JPG members who ditched the community alongside Derek. In each cases, the company’s response was delayed, further fomenting the anger of the crowd. Flickr’s Stewart Butterfield effectively defused their situation with his response full of humility, transparency and a policy change. 8020 had a harder time overcoming their backlash with this polite but terse response. [...]

]]> By: Cell http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-497 Cell Fri, 25 May 2007 01:51:24 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-497 I just wanted to say that I really appreciate your whole philosophy/approach to online communities. I'm a latecomer to all this. I haven't really participated much in social sites yet. So much of the interaction I came across was just catty or dumb or fake-feeling. Your posts (and other wonderful things I've come across recently) remind me to keep looking. It's nice to know there are others out there looking to really communicate and be authentic. I just wanted to say that I really appreciate your whole philosophy/approach to online communities. I’m a latecomer to all this. I haven’t really participated much in social sites yet. So much of the interaction I came across was just catty or dumb or fake-feeling. Your posts (and other wonderful things I’ve come across recently) remind me to keep looking. It’s nice to know there are others out there looking to really communicate and be authentic.

]]> By: juliopreuss.com » Sete dicas de gestão de comunidades (tradução) http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-485 juliopreuss.com » Sete dicas de gestão de comunidades (tradução) Mon, 21 May 2007 11:05:49 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-485 [...] Se o caso do fiasco da chave de proteção criptográfica do HD-DVD no Digg nos servir de lição, aprendemos que não se podem tomar decisões precipitadas de cima para baixo e esperar que sua comunidade reaja numa boa. Na MetaFilter eu administro um fórum inteiro devotado a discutir o próprio site. Lá eu lanço novas idéias e novos aperfeiçoamentos de UI e qualquer um pode começar um tópico sobre algum aspecto do site. Quando tenho que tomar uma decisão difícil, menciono isso em um novo tópico, recebo a reação dos participantes e geralmente configuro o resultado final baseado nesses feedbacks. Como o blog Satisfaction descreveu, se Kevin Rose tivesse postado alguma coisa dizendo “ei, estamos entre num impasse – estamos ameaçados por uma ação legal a respeito de uma mensagem e gostaríamos de removê-la para cumprir a ordem”, ainda teria havido uma certa gritaria (e é por isso que existem coisas como o Chilling Effects), mas não teria chegado nem perto da reação que eles sofreram. [...] [...] Se o caso do fiasco da chave de proteção criptográfica do HD-DVD no Digg nos servir de lição, aprendemos que não se podem tomar decisões precipitadas de cima para baixo e esperar que sua comunidade reaja numa boa. Na MetaFilter eu administro um fórum inteiro devotado a discutir o próprio site. Lá eu lanço novas idéias e novos aperfeiçoamentos de UI e qualquer um pode começar um tópico sobre algum aspecto do site. Quando tenho que tomar uma decisão difícil, menciono isso em um novo tópico, recebo a reação dos participantes e geralmente configuro o resultado final baseado nesses feedbacks. Como o blog Satisfaction descreveu, se Kevin Rose tivesse postado alguma coisa dizendo “ei, estamos entre num impasse – estamos ameaçados por uma ação legal a respeito de uma mensagem e gostaríamos de removê-la para cumprir a ordem”, ainda teria havido uma certa gritaria (e é por isso que existem coisas como o Chilling Effects), mas não teria chegado nem perto da reação que eles sofreram. [...]

]]> By: Todd Zeigler http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-463 Todd Zeigler Wed, 16 May 2007 14:01:08 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-463 I think your point is a great one. Greater transparency could have made this a much smaller deal. I would have actually taken it further and posted the letter and encouraged people to contact the company that sent the notice to express their displeasure. That would have focused all that energy on the real target instead of the Digg moderators. I think your point is a great one. Greater transparency could have made this a much smaller deal.

I would have actually taken it further and posted the letter and encouraged people to contact the company that sent the notice to express their displeasure. That would have focused all that energy on the real target instead of the Digg moderators.

]]> By: Transnets » Blog Archive » La rébellion Digg: les faits http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-457 Transnets » Blog Archive » La rébellion Digg: les faits Mon, 14 May 2007 13:58:59 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-457 [...] L’AACS vient de découvrir en même temps qu’il est vain de mener une bataille en se fondant sur une technologie qui sera toujours déjouée et que le recours à des avocats qui appliquent les recettes traditionnelles peut être catastrophique à l’heure des usagers connectés en réseaux . [...] [...] L’AACS vient de découvrir en même temps qu’il est vain de mener une bataille en se fondant sur une technologie qui sera toujours déjouée et que le recours à des avocats qui appliquent les recettes traditionnelles peut être catastrophique à l’heure des usagers connectés en réseaux . [...]

]]> By: publishing talk » Blog Archive » Digg’s digital Boston tea party http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-442 publishing talk » Blog Archive » Digg’s digital Boston tea party Wed, 09 May 2007 22:56:08 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-442 [...] How Digg could have avoided a community revolt Bookmark this Connotea del.icio.us Digg it Furl Google ma.gnolia Netscape Spurl RawSugar reddit Shadows Simpy StumbleUpon Yahoo MyWeb [...] [...] How Digg could have avoided a community revolt Bookmark this Connotea del.icio.us Digg it Furl Google ma.gnolia Netscape Spurl RawSugar reddit Shadows Simpy StumbleUpon Yahoo MyWeb [...]

]]> By: Thor http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/comment-page-1/#comment-433 Thor Sun, 06 May 2007 23:14:55 +0000 http://blog.getsatisfaction.com/2007/05/03/how-digg-could-have-avoided-a-community-revolt/#comment-433 @Valerie: Interesting point, though I don't think communities are "happy to trash" their environment at all. With the right tools for self-organization -- think Wikipedia -- we've seem them work with no outside censorship at all. Your notion of ungoverned communities as a violent, anarchic horde (i.e. the "spoiled children with no parental authority") is the prelude to authoritarian rule, and I hope we'd agree this a dangerous path to go down. Fascism is out of fashion for good reason. Of course, businesses should retain their right to self-determination. But they don't and never will own their customer communities. The only option is true engagement. @Valerie: Interesting point, though I don’t think communities are “happy to trash” their environment at all. With the right tools for self-organization — think Wikipedia — we’ve seem them work with no outside censorship at all. Your notion of ungoverned communities as a violent, anarchic horde (i.e. the “spoiled children with no parental authority”) is the prelude to authoritarian rule, and I hope we’d agree this a dangerous path to go down. Fascism is out of fashion for good reason.

Of course, businesses should retain their right to self-determination. But they don’t and never will own their customer communities. The only option is true engagement.

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