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  • Monthly Archives: June 2007 Feed Subscription

    Get in line for a (virtual) iPhone!

    Are you on Facebook? Then get in line for a (virtual) iPhone using our shiny new “iPhone” Facebook app. Sooner’s better — we’re giving them out to a select couple of folks tomorrow first, and the ones who get in line earlier are more likely to get first dibs. But don’t worry if you don’t...
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    Why Do People Write Free Documentation? Results of a Survey

    http://www.onlamp.com/lpt/a/7062 “A unique survey ran on O’Reilly’s web site during the first three months of 2007, aimed at people who contribute free documentation to online mailing lists, web sites, and other forums. The survey garnered 354 responses, which in itself indicates the thriving state of free documentation and the dedication of the people who write...
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    Jonathan Coulton: "How I Did It"

    http://www.jonathancoulton.com/2007/05/18/how-i-did-it/  Coulton pens a follow-up to the NY Times article on his rise to Internet stardom. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Customer Service is CTRL+Z for the real world

    We all make mistakes. Great customer service is like the CTRL+Z for real life, or Apple+Z for us mac users. I’ve had three really remarkable customer service experiences this past month. The companies could have refused me service saying that it was simply my mistake: Losing my wallet, showing up for a concert on the...
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    Burning down the house

    It keeps happening: high-profile online communities revolt after being “disrespected” by their host sites. There was the infamous Digg imbroglio, of course, and in the past few weeks there were flare-ups at Flickr and JPG Magazine. In Flickr’s case the deletion of a photo (and associated comment thread) led to escalating accusations of censorship. Simultaneous...
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