Comments on: Customer Service is CTRL+Z for the real world http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: Stuff http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-1408 Stuff Sun, 27 Jan 2008 01:29:12 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-1408 Compare these to the customer service provided by overseas call centers! Compare these to the customer service provided by overseas call centers!

]]> By: Avinash Agrawal http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-928 Avinash Agrawal Wed, 12 Sep 2007 21:01:20 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-928 I have created a blog on "Shaping the World" : How consumers can accelerate change in society: http://people20.blogspot.com Thanks, Avinash I have created a blog on “Shaping the World” : How consumers can accelerate change in society: http://people20.blogspot.com

Thanks, Avinash

]]> By: Lealie http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-692 Lealie Fri, 27 Jul 2007 21:41:04 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-692 @Dan I should add to this post and say that we had a few more blunders with Moo which eventually led to me giving up on re-orders because they were just taking to much of my time (got a web app to design over here...). Funny thing though, because of that fast reaction I'm still up for trying them again for my next batch of cards (or personal cards), but then again, who else *would* I go to for the same product. It helps to have a nitch in the market with a great product, that is until competition comes along, so MOO, fix your software! @Dan
I should add to this post and say that we had a few more blunders with Moo which eventually led to me giving up on re-orders because they were just taking to much of my time (got a web app to design over here…). Funny thing though, because of that fast reaction I’m still up for trying them again for my next batch of cards (or personal cards), but then again, who else *would* I go to for the same product. It helps to have a nitch in the market with a great product, that is until competition comes along, so MOO, fix your software!

]]> By: Lealie http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-691 Lealie Fri, 27 Jul 2007 21:35:45 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-691 @jm We all are looking forward to being big enough for internalization issues. :) Along with building an actual product, Satisfaction is also spreading a philosophy about the 'real lives' of products and services. We see that products and services have a life cycle that has just begun when the item is off the shelf and in someone's living room. Companies can't make a policy of avoiding difficult customers interactions after an item is sold if they want products and their new owners to live a healthy and happy new life together. There is a new two-way relationship between providers and consumers that we want to empower. So internationalization will also mean understanding how those relationships are treated differently in different countries, and that will be very interesting indeed. (^_^) @jm
We all are looking forward to being big enough for internalization issues. :) Along with building an actual product, Satisfaction is also spreading a philosophy about the ‘real lives’ of products and services. We see that products and services have a life cycle that has just begun when the item is off the shelf and in someone’s living room. Companies can’t make a policy of avoiding difficult customers interactions after an item is sold if they want products and their new owners to live a healthy and happy new life together. There is a new two-way relationship between providers and consumers that we want to empower.

So internationalization will also mean understanding how those relationships are treated differently in different countries, and that will be very interesting indeed. (^_^)

]]> By: dan http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-687 dan Fri, 27 Jul 2007 17:27:18 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-687 Thanks for the heads up on the MOO customer services! Thanks for the heads up on the MOO customer services!

]]> By: jm http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-673 jm Sat, 21 Jul 2007 18:08:44 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-673 you really build a nice actual website and customer satisfaction should be able to be addressed in a more actual way than phpbb forums... definitely you could have also a lot of success in France and I strongly suggest you to buy getsatisfaction.fr website name. i can also help if ever you want any French informations... bye jm paris france you really build a nice actual website and customer satisfaction should be able to be addressed in a more actual way than phpbb forums…
definitely you could have also a lot of success in France and I strongly suggest you to buy getsatisfaction.fr website name.
i can also help if ever you want any French informations…
bye
jm
paris
france

]]> By: Four Starters » The Personal Touch: Making bad experiences work for you. http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-670 Four Starters » The Personal Touch: Making bad experiences work for you. Fri, 20 Jul 2007 19:47:14 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-670 [...] More examples of positive tech support experiences over at the getSatisfaction blog. [...] [...] More examples of positive tech support experiences over at the getSatisfaction blog. [...]

]]> By: Lealie http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-669 Lealie Fri, 20 Jul 2007 18:45:37 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-669 That is fantastic! So many factors are involved in choosing where you are going to make your purchases. Sometimes I really want to stroll though a door and enjoy the walk there, but sometimes you just want an item now. Shopping online is as a close as I can get to instantaneous ownership, it's as simple as it gets (and hopefully getting even simpler). I'm glad to hear that they realize this simplicity is what drew you there in the first place and is the niche of your shopping behavior that they should always be catering too! Also, I'm being schooled!...now I'm going to have to go pick up some of Baker's books, thanks! That is fantastic! So many factors are involved in choosing where you are going to make your purchases. Sometimes I really want to stroll though a door and enjoy the walk there, but sometimes you just want an item now. Shopping online is as a close as I can get to instantaneous ownership, it’s as simple as it gets (and hopefully getting even simpler). I’m glad to hear that they realize this simplicity is what drew you there in the first place and is the niche of your shopping behavior that they should always be catering too!

Also, I’m being schooled!…now I’m going to have to go pick up some of Baker’s books, thanks!

]]> By: marc meyer http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-603 marc meyer Thu, 12 Jul 2007 19:04:18 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-603 It also took me forever to realize ctrl-Z in this case didn't mean something out of Nicholson Baker's "Fermata." Wanted to share my amazing customer service tale: I ordered a camera from Amazon, and mistakenly had it shipped via 1-click checkout to an older address. The camera was delivered, but dissapeared. I called to find out what I could do, expecting I'd have to go through my credit card's coverage for this. They simply said, "We'll send you a new one at no charge." I said I needed it for an upcoming trip. They said, we'll Fedex it to you next day. Now this is above and beyond the call of duty, and I am buying from Amazon from now on if I have a choice. OK, if I can't buy from an independent bookseller that is. I still want there to be mom and pop places for that. It also took me forever to realize ctrl-Z in this case didn’t mean something out of Nicholson Baker’s “Fermata.”
Wanted to share my amazing customer service tale:
I ordered a camera from Amazon, and mistakenly had it shipped via 1-click checkout to an older address. The camera was delivered, but dissapeared. I called to find out what I could do, expecting I’d have to go through my credit card’s coverage for this. They simply said, “We’ll send you a new one at no charge.” I said I needed it for an upcoming trip. They said, we’ll Fedex it to you next day.

Now this is above and beyond the call of duty, and I am buying from Amazon from now on if I have a choice. OK, if I can’t buy from an independent bookseller that is. I still want there to be mom and pop places for that.

]]> By: Ben Kleibold http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/comment-page-1/#comment-565 Ben Kleibold Sat, 23 Jun 2007 23:46:59 +0000 http://blog.getsatisfaction.com/2007/06/05/customer-service-is-ctrlz-for-the-real-world/#comment-565 As an old-school Unix guy, my first thought is "it's a way to <a href="http://www-acs.ucsd.edu/info/jobctrl.php" rel="nofollow">stop time</a>?" As an old-school Unix guy, my first thought is “it’s a way to stop time?”

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