• Monthly Archives: July 2007 Feed Subscription


    The ant farm of innovation

    An article in the NYTimes today asks whether all the hype over product co-creation and consumer directed design misses something essential–that big innovations still come from highly controlled, top-down organizations and processes. The piece, “In a Highly Complex World, Innovation From the Top Down” by G. Pascal Zachary, also makes the point that many of...
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    More kind coverage of the Satisfaction sneak preview.

    Matt Marshall of VentureBeat, a friend of the Satisfactory (back when a lot of this team was part of Rubyred Labs, they helped build the VentureBeat site), did a long writeup about us that got posted on Monday. Matt really dug down into the details of what we’re doing with Satisfaction, as well as a...
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    And the reviews start to roll in…

    Or the pre-reviews, anyway, since we haven’t technically launched yet. But a couple of folks have been poking around on Satisfaction and have said some nice things — specifically, Liz Gannes over at GigaOM and Rafe Needleman over at Webware. Check ‘em out and, also, here’s a hint: you can follow a link or two...
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    Customer service as the new PR, too.

    http://blog.guykawasaki.com/2007/05/diy_pr.html “If you were stripped absolutely naked for the world to see, a few warts might show up, but more people would do business with you.” That’s Glenn Kelman over on Guy Kawasaki’s blog, talking about his favorite brand of PR: The DIY kind. Sounds like something we’d say! A very smart, pleasantly counterintuitive approach...
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    The Satisfactory on "Lunchmeet" with Eddie Codel.

    http://www.podtech.net/home/3456/lunchmeet-customers-demand-satisfaction Eddie Codel, of PodTech and GeekTV fame, sat down with us in our office recently to chat about Satisfaction on his “Lunchmeet” videocast. Worth watching not only ’cause we reveal even more of our not-so-secret plans but also because you get a chance to see and hear our rockstar dev team in action. Subscribe...
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