• Social Studies Blog. How to succeed in social business.
  • Monthly Archives: August 2007 Feed Subscription


    Freakonomics gets it right, even when they get it wrong

    A few months back I gave some unsolicited advice to Digg after its users rebelled against the company’s decision to comply with a DMCA takedown notice. My point then was that Digg could have avoided relinquishing control of their business if they’d defaulted to greater transparency; specifically they should have engendered a dialog with their...
    Read More »

    I'd like to thank our detractors for all their support…

    It’s easy enough to thank the folks that say nice things about you. But it takes real wisdom to embrace your critics. Recognizing that it’s passion, whether positive or negative, that fosters forward progress, Palm Computing’s CEO Ed Colligan has paid real respect to those who are clobbering his company with the truth. In “Dear...
    Read More »

    You decide who speaks at the South by Southwest Interactive Festival

    Hugh Forrest, the director of the Interactive portion of the famed South by Southwest conference in Austin, TX, is one of the savviest conference organizers out there. Since 1994, he’s been instrumental in channeling the rock-and-roll energy of the SxSW Music festival to the geeks, always making diversity a priority. In a nod to the...
    Read More »

    Come work at the Satisfactory!

    We’re getting close to taking the wrapper off of Satisfaction and are looking for a like-minded someone to help us launch it in spectacular fashion as our Business Development Director. Here’s a brief excerpt from the full job description: We’re looking for someone to join our seven-person team (located in our high-ceilinged, light-filled office in...
    Read More »

    The magic scoreboard

    Courtesy of the Washington Monthly, this is an unforgettable image of one of the earliest call centers. It’s a scan of an ad from the October 1958 copy of Newsweek, and the copy (obscured here) reads: This “magic scoreboard” makes it possible for the Hilton Reservation Offices listed below to give you, while you are...
    Read More »

    Google News invites newsmakers to comment on stories

    It is hard to argue against the idea that conversation is the basic organizing principle of information on the Internet. Blog trackbacks and comments, Wiki discussions, peer-to-peer file-sharing, social networks and cross-linking in general have been methodically devastating the hegemony of one-way broadcasting for years now. The latest move by Google’s news aggregation service recognizes...
    Read More »
    Scroll To Top