• Social Studies Blog. How to succeed in social business.
  • Satisfaction can no longer hide behind its landing page

    Indeed, we’re going to have to learn to live in the public eye, for today we’re releasing the public beta of Satisfaction! It’s been several unforgettable months of research, design and development, supported by amazing early beta users and the endless genorosity of friends and advisors. We feel very fortunate–and proud!–to launch the first version of this web service we believe will do a lot of good for people everywhere.

    It goes without saying that we’re just getting started, and we have a few tricks up our sleeves in the coming weeks and months. We really do believe that customer service can be fun!

    So go ahead and add your company to Satisfaction–you’ll want to be listening here when your customers start talking about your company and its products [more on why you should]. Maybe you’ll get hooked and start replacing your old-fashioned customer service process with one that puts your community at the center.

    (Note: I filmed a brilliant video of the exact moment of launch, complete with whooping and hollering, and spontaneous hilarity. However, somehow I forgot to hit the record button. We made a second video after that, but we found ourselves just going through the motions. It was just pathetic. So you’re getting this spontaneous blog post instead. :-)

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    Thor Muller

    About Thor Muller

    Thor is perhaps best known as the co-founder of Get Satisfaction, where he served as its original CEO (2007-2009) and later CTO (2009-2011).


    1. Congrats on the launch, the site looks fantastic! I can’t wait to see it fill up with useful tips and feedback.

    2. Congratulations! You’ve built an amazing site and you should be proud of it. I look forward to seeing where it goes from here.

    3. Hooray for a great team & a great service! This is going to be interesting & fun. Great job, everyone.

    4. Thor, when I first heard of Satisfaction at the Microformats session of BarCamp (I am the woman of a certain age from the front row) I was looking forward to seeing what it was. Now I have read that you have funding and have launched. Congratulations! If you end up with a lot of customers from Arizona, you will know I’ve been talking :-)

    5. Congratulations! All of the good stuff from all the hard work is about to start being visible – very exciting time. Am looking forward to working with you and helping more companies understand that one of their greatest hidden assetts is their customer’s satisfaction…

    6. Congratulations on a successful launch. I’m really looking forward to seeing what you guys will be doing over the next several months. I am sure it will be exciting!

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