Indeed, we’re going to have to learn to live in the public eye, for today we’re releasing the public beta of Satisfaction! It’s been several unforgettable months of research, design and development, supported by amazing early beta users and the endless genorosity of friends and advisors. We feel very fortunate–and proud!–to launch the first version of this web service we believe will do a lot of good for people everywhere.
It goes without saying that we’re just getting started, and we have a few tricks up our sleeves in the coming weeks and months. We really do believe that customer service can be fun!
So go ahead and add your company to Satisfaction–you’ll want to be listening here when your customers start talking about your company and its products [more on why you should]. Maybe you’ll get hooked and start replacing your old-fashioned customer service process with one that puts your community at the center.
(Note: I filmed a brilliant video of the exact moment of launch, complete with whooping and hollering, and spontaneous hilarity. However, somehow I forgot to hit the record button. We made a second video after that, but we found ourselves just going through the motions. It was just pathetic. So you’re getting this spontaneous blog post instead. :-)