• Social Studies Blog. How to succeed in social business.
  • Monthly Archives: October 2007 Feed Subscription


    Want to help deliver Satisfaction?

    Satisfaction is looking for a Community Manager We’ve got a huge market, a disruptive business model, a proven team, A-list investors, and a healthy disregard for convention. Now we’re in the market for a passionate Community Manager to join our seven-person team (located in our high-ceilinged, light-filled office in South Park) on a contract basis...
    Read More »

    The long wow.

    Brandon Schauer from over at my other company, Adaptive Path, has just published a sharp and informative essay on “The Long Wow,” an experience and design-driven approach to creating real customer satisfaction by building genuine, widespread, and lasting customer loyalty over time (hint: it’s not accomplished through “loyalty programs.”) As Brandon describes it: Notably great...
    Read More »

    Satisfaction this week

    HOT TOPIC Timbuk2 Travel: Want to help us design our new travel line? A few weeks ago Timbuk2 started soliciting ideas for their new travel line from their community on Satisfaction. They’ve received over 70 replies so far and the ideas are still rolling in. Their design phase ends October 31 so if you’ve got...
    Read More »

    Satisfaction this week

    HOT TOPIC 13 Reasons your Facebook account will be disabled Sometimes a company’s strength is also its weakness. Facebook does an excellent job keeping spam and bad behavior to a minimum on its site, but to keep the order it has implemented an arbitrary set of behavioral red flags that sometimes lead to false positives....
    Read More »

    Whipped into shape at the EFF Bootcamp

    Running an online community can be tricky business these days for many reasons, not least of which are the legal issues that can arise when you’re hosting content supplied by hundreds, thousand or even millions of people. However, there are some laws in place to protect both the service provider and even the content providers....
    Read More »

    Inc.com writes up Satisfaction.

    Minda Zetlin from Inc.com interviewed Thor and I about Satisfaction recently. We had fun with this one because we got to tell the story behind Satisfaction, which came out of the customer service experience Thor, Amy, and Jonathan had running Valleyschwag (though the article suggests I was involved there too, my participation didn’t actually go...
    Read More »
    Scroll To Top