I just returned from London, where Lane and I presented a new version of our presentation “Customer Service is the New Marketing” during the Future of Web Apps conference. I’ll be posting the slides to SlideShare shortly, and following up with some more discussion here. Lane, alas, contracted the plague while he was there, and has been experimenting with the National Health Service. Perhaps when he returns he’ll report on the merits and demerits of nationalized health care from the customer service perspective.
This week, at two separate events, members of the Satisfaction team are talking about what we’re working on.
Wired, Business Week, New Yorker and Wall Street Journal have all written about this red hot web phenomenon and some of the companies that are part of this panel. Hear from founders of some of the most innovative companies harnessing these principles in different businesses: Publishing/Media, eCommerce, Lead Generation/Sales/Business Networking and Customer Service. Learn how you could apply these principles to create a knowledge-based business in your field.
Moderator: Brian O’ Malley, Senior Associate, Battery Ventures
Panelists:
- Devin Poolman, COO, 8020 Publishing
- Scott Brave, CTO and Founder, Baynote
- Jim Fowler, CEO and Founder, Jigsaw
- Thor Muller, CEO and Founder, Satisfaction
OpenFaced panel: Opening Up the Social Graph
Our own Ted Grubb will participate on this panel moderated by Microformats creator Tantek Celik, David Recordon of SixApart, Chamath Palihapitiya of Facebook, and Joseph Smarr of Plaxo. They will discuss strategies for harnessing social network data independent of any particular Web site.
I hope we’ll see some of you there!
