HOT TOPIC
13 Reasons your Facebook account will be disabled
Sometimes a company’s strength is also its weakness. Facebook does an excellent job keeping spam and bad behavior to a minimum on its site, but to keep the order it has implemented an arbitrary set of behavioral red flags that sometimes lead to false positives. Consequently, some unfortunate users wake up to find their accounts disabled without explanation. This is a compilation of the top reasons (some speculative) that people are getting abruptly de-Facebooked.
NEW COMPANIES ON SATISFACTION
Wakoopa is a social network for your software
While Web apps are making a lot of noise, there’s been an explosion of useful desktop software of all shapes and sizes on the Mac and PC. The Web just makes this an embarrassment of riches. Wakoopa tracks your software use the same way Last.fm tracks your music and then shows this to you and your friends to help you discover new tools and such. The information they’re collecting could be extraordinarily helpful for giving software developers a new way to connect with potential users. Plus it’s just fun to play with.
COMMUNITY MANAGEMENT TIP
We’re constantly impressed by how effortlessly Timbuk2 embraces transparency in their customer support process. They’re always nice, always helpful, and always patient, or so it seems. Even when something goes wrong and a customer starts making extreme demands they manage to keep a smile on their face. Which is precisely the suggestion I’m making: pick an avatar (personal icon) of yourself with a big smile on your face. It’s a lot harder for people to be cruel when you’re flashing your disarming smile at them. And it magnifies every kind word you utter.
EVENTS THIS WEEK
Look for Lane and I at O’Reilly’s Web 2.0 Summit this week. We’ll be there!
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