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  • Monthly Archives: November 2007 Feed Subscription


    As the co-founder and chief community officer of a fast growing startup it’s hard to take even a few hours off…. However, I don’t have much choice as I’m due to launch my latest project any day now — a baby girl. My official maternity leave will be rather brief — it’s difficult to truly...
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    Join us for our "Customer Service is the New Marketing" Summit, February 4 in San Francisco.

    As promised, we’re happy to officially announce our first “Customer Service is the New Marketing” Summit, a day-long event here in San Francisco on February 4, 2008. We’re really excited about bringing people together who are thinking about customer service in a positive, forward-thinking way and hope you can join us for it. We’ve already...
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    Thanks for coming (and thanks to our sponsors!)

    Big thanks from us to everybody who showed up for our appreciation party last night. Scott Beale took a couple of pictures, mostly of the mannequins, in case you missed it (or want to relive it.) And if you have pics, please point us to ’em in the comments. Super big thanks to our partners...
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    Cupcake Party this Thursday night (November 15)!

    If you live in or around San Francisco, and you like to go out, we hope you’ll join us this Thursday night, November 15, for our Satisfaction appreciation party. It’s our way of thanking everybody who’s helped us out over the past year (and if you’re reading this blog, you’re one of those people.) It’s...
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    Tweet tweet.

    As very active (some would say “addicted”) users, we’re all pretty happy to announce that Twitter is now using Satisfaction. Got a question for the Twitter community? Ask away! Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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