http://blog.getsatisfaction.com/2007/12/21/featured-speaker-alex-frankel/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 http://blog.getsatisfaction.com/2007/12/21/featured-speaker-alex-frankel/comment-page-1/#comment-1376 Service Untitled » Interview: Author Alex Frankel - customer service and customer service experience blog Mon, 14 Jan 2008 12:05:55 +0000 http://blog.getsatisfaction.com/2007/12/21/featured-speaker-alex-frankel/#comment-1376 [...] For more reading, you can check out an additional interview I did with Alex on the Demand Satisfaction! blog. He was interviewed there because he is speaking at Customer Service is the New Marketing in February. (You can register at that conference and use the code SUBL to get 15% off.) Technorati tags: Alex Frankel, Punching In, Interview, Book Review [...] [...] For more reading, you can check out an additional interview I did with Alex on the Demand Satisfaction! blog. He was interviewed there because he is speaking at Customer Service is the New Marketing in February. (You can register at that conference and use the code SUBL to get 15% off.) Technorati tags: Alex Frankel, Punching In, Interview, Book Review [...]

]]> http://blog.getsatisfaction.com/2007/12/21/featured-speaker-alex-frankel/comment-page-1/#comment-1370 Service Untitled » Book Review: "Punching In" by Alex Frankel - customer service and customer service experience blog Fri, 11 Jan 2008 21:52:23 +0000 http://blog.getsatisfaction.com/2007/12/21/featured-speaker-alex-frankel/#comment-1370 [...] I had my review copy of Alex Frankel’s Punching In: The Unauthorized Adventures of a Front-Line Employee sitting in my bookcase for almost two weeks before I had a chance to read it. When I interviewed the author, Alex Frankel, for my work with Customer Service is the New Marketing (where he is speaking), it renewed my interest in the book and I made some time to read it over the relatively slow holiday season. [...] [...] I had my review copy of Alex Frankel’s Punching In: The Unauthorized Adventures of a Front-Line Employee sitting in my bookcase for almost two weeks before I had a chance to read it. When I interviewed the author, Alex Frankel, for my work with Customer Service is the New Marketing (where he is speaking), it renewed my interest in the book and I made some time to read it over the relatively slow holiday season. [...]

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