Comments on: Siriusly Gobsmacked http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: Eric Suesz http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/comment-page-1/#comment-1357 Eric Suesz Wed, 09 Jan 2008 08:06:45 +0000 http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/#comment-1357 Thanks, Andrew. I am a former XM subscriber, and I can say for sure that my switch to Sirius feels even better in hindsight as I see that they're embracing new technologies and more expansive approaches to customer service, retention, and overall business practices. They should gloat. They know that they are not in the radio business and that it's not about music formats; they're in the content business, and they have a unique network that isn't subject to the old rules. Hurrah, that. Thanks, Andrew. I am a former XM subscriber, and I can say for sure that my switch to Sirius feels even better in hindsight as I see that they’re embracing new technologies and more expansive approaches to customer service, retention, and overall business practices. They should gloat. They know that they are not in the radio business and that it’s not about music formats; they’re in the content business, and they have a unique network that isn’t subject to the old rules. Hurrah, that.

]]> By: Andrew Wise http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/comment-page-1/#comment-1352 Andrew Wise Tue, 08 Jan 2008 03:17:28 +0000 http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/#comment-1352 Eric, great post! I'm forwarding this to our head of user communications, as this is exactly the type of culture we want to setup. You think Sirius is reading your post now and gloating? :) Eric, great post! I’m forwarding this to our head of user communications, as this is exactly the type of culture we want to setup.

You think Sirius is reading your post now and gloating? :)

]]> By: Service Untitled » An example of not being cheap. - customer service and customer service experience blog http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/comment-page-1/#comment-1348 Service Untitled » An example of not being cheap. - customer service and customer service experience blog Fri, 04 Jan 2008 20:00:39 +0000 http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/#comment-1348 [...] I read an interesting story about Sirius Satellite Radio the other day. For them and this particular experience, being cheap actually ended up making them more money. [...] [...] I read an interesting story about Sirius Satellite Radio the other day. For them and this particular experience, being cheap actually ended up making them more money. [...]

]]> By: kellye http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/comment-page-1/#comment-1344 kellye Thu, 03 Jan 2008 16:50:55 +0000 http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/#comment-1344 Same thing happened to me a few weeks ago, except I'm not in the big city. I received my replacement within a week--the day before we were scheduled to drive across the country. The drive was made much more bearable by the presence of satellite radio, btw. With one ten minute phone call handled correctly, they've made me a loudmouth happy customer... Same thing happened to me a few weeks ago, except I’m not in the big city. I received my replacement within a week–the day before we were scheduled to drive across the country. The drive was made much more bearable by the presence of satellite radio, btw. With one ten minute phone call handled correctly, they’ve made me a loudmouth happy customer…

]]> By: » Sirius ClausFog City Reader » Blog Archive http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/comment-page-1/#comment-1330 » Sirius ClausFog City Reader » Blog Archive Sat, 29 Dec 2007 01:26:03 +0000 http://blog.getsatisfaction.com/2007/12/28/siriusly-gobsmacked/#comment-1330 [...] After my bummer of a car break-in, there’s a silver lining after all. See the Get Satisfaction blog for the scoop. [...] [...] After my bummer of a car break-in, there’s a silver lining after all. See the Get Satisfaction blog for the scoop. [...]

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