Comments on: Must Comcast Die? http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: sparky http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/comment-page-1/#comment-1723 sparky Sat, 05 Apr 2008 04:44:19 +0000 http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/#comment-1723 lola gill for president! she fixes things and pronto too... all comcast needs is to get more lolas. lola gill for president! she fixes things and pronto too… all comcast needs is to get more lolas.

]]> By: » Killing ComcastFog City Reader » Blog Archive http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/comment-page-1/#comment-1369 » Killing ComcastFog City Reader » Blog Archive Fri, 11 Jan 2008 19:21:55 +0000 http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/#comment-1369 [...] Suddenly, my life has become one long customer service interaction. Both the good and the bad. [...] [...] Suddenly, my life has become one long customer service interaction. Both the good and the bad. [...]

]]> By: Eric Suesz http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/comment-page-1/#comment-1368 Eric Suesz Fri, 11 Jan 2008 18:19:42 +0000 http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/#comment-1368 Agreed. It took way too long for me to get the customer service I needed. I'm not saying my experience was good, or even acceptable. I'm just saying it made a huge difference when someone actually engaged with me -- and they probably wouldn't have done that if I had been a jerk about it. Comcast still has a long way to go before I start recommending them to other people. Agreed. It took way too long for me to get the customer service I needed. I’m not saying my experience was good, or even acceptable. I’m just saying it made a huge difference when someone actually engaged with me — and they probably wouldn’t have done that if I had been a jerk about it. Comcast still has a long way to go before I start recommending them to other people.

]]> By: W.B. McNamara http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/comment-page-1/#comment-1367 W.B. McNamara Fri, 11 Jan 2008 17:30:56 +0000 http://blog.getsatisfaction.com/2008/01/11/must-comcast-die/#comment-1367 It sounds like the "Ask Rick" program did a nice job of fixing a problem that had been hanging on for quite some time (and bringing attentive human contact back into the mix), but it seems less nice that Comcast is still following the squeaky wheel school of customer service. While it's great that there's apparently a "get out of customer service hell free" card, putting the responsibility for good customer service on the customer seems like a strategy that makes for a few happy vocal customers while ignoring the unhappy quiet ones. It sounds like the “Ask Rick” program did a nice job of fixing a problem that had been hanging on for quite some time (and bringing attentive human contact back into the mix), but it seems less nice that Comcast is still following the squeaky wheel school of customer service.

While it’s great that there’s apparently a “get out of customer service hell free” card, putting the responsibility for good customer service on the customer seems like a strategy that makes for a few happy vocal customers while ignoring the unhappy quiet ones.

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