During lunch at Customer Service is the New Marketing, there will be six workshops that summit attendees can participate in. Each workshop is led by an expert in his or her field and focuses on a different topic.
Over the next week or so, we’ll be posting summaries of each of the workshops so you can make a decision about which two you’d like to attend. The first summary is below.
Best Practices for Community Managers
Led by Jeremiah Owywang
The role of the Community manager is a glorious one, the chance to interact with members, and build a better world. Sadly, so many communities run into the ground from poor interaction, bad management, or not listening to those who are really in charge – the customers.
Join Jeremiah Owyang, former Community Manager at Hitachi Data Systems and now Forrester Analyst as he kicks off a discussion around Community best practices, and common pitfalls to avoid and conquer.
In this interactive workshop, everyone will have a say in sharing their ideas, learning from each other, as we dive into what makes communities thrive and fail.
Jeremiah is a Web Strategist and Senior Analyst, Social Computing at Forrester Research.
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