“Why can’t I follow a company or product?”
That’s a question we’ve been asked by some people who use Get Satisfaction, and one that — until now — we had to answer with “coming soon.”
Soon is now.
We’ve updated every user’s dashboard so you can now follow the companies and products you’re interested in. In addition, you’ll be able to see the higher-level categories that your products and companies fit under — all the things that add up to what you’re into. For example, I’m into the “iPhone”, “art”, “DIY”, “design”, “food”, and a whole bunch of other things. And now my dashboard has some personality to it. It’s beginning to reflect who I am.
All of this leads us down the path toward greater personalization, discoverability, and sharing. I’ll soon be able to find the people who are also into the iPhone — and they’ll be able to answer the questions I have or give me advice about that awesome touch-screen wonder that occasionally does something curious and annoying.
Questions and answers are still a giant aspect of Get Satisfaction, but now it’s getting a lot more interesting. Without getting too high-minded about it, it’s a big, thematic shift we’re making that puts relationships at the center of Get Satisfaction. Or to put it another way: It’s not just about solving problems; it’s about making the connections that lead to solutions.
Go see how you’re connected on your new dashboard.
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