Comments on: Introducing the Company-Customer Pact http://blog.getsatisfaction.com/2008/02/11/introducing-the-company-customer-pact/ The Get Satisfaction blog Fri, 20 Nov 2009 12:49:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: Jutien van der Steen LLM - communication consultant http://blog.getsatisfaction.com/2008/02/11/introducing-the-company-customer-pact/comment-page-1/#comment-6572 Jutien van der Steen LLM - communication consultant Wed, 03 Dec 2008 16:00:28 +0000 http://blog.getsatisfaction.com/2008/02/11/introducing-the-company-customer-pact/#comment-6572 The idea of the Company Consumer Pact has a very symphatetic charisma. It gives a creative, intelligent push to think about the subject. But the WIKI context causes trouble: how can one sign up a pact that is meant to change uncontrolled after signing ? How can values be shared when they can be changed every second ? Therefore I propose to have a WIKI-developing period of a year, with people/companies signing in as supporters of the project. Followed by a fixation of the text and a period of signing in / agreement to that specific text. If wanted, the WIKI-process can go on and result in a new fixed text etc. This proposal is an "open source" proposal ;) The idea of the Company Consumer Pact has a very symphatetic charisma. It gives a creative, intelligent push to think about the subject. But the WIKI context causes trouble: how can one sign up a pact that is meant to change uncontrolled after signing ? How can values be shared when they can be changed every second ?

Therefore I propose to have a WIKI-developing period of a year, with people/companies signing in as supporters of the project. Followed by a fixation of the text and a period of signing in / agreement to that specific text. If wanted, the WIKI-process can go on and result in a new fixed text etc.

This proposal is an “open source” proposal ;)

]]> By: Show Support for the Company-Customer Pact | Gauravonomics Blog http://blog.getsatisfaction.com/2008/02/11/introducing-the-company-customer-pact/comment-page-1/#comment-5479 Show Support for the Company-Customer Pact | Gauravonomics Blog Mon, 18 Aug 2008 16:44:32 +0000 http://blog.getsatisfaction.com/2008/02/11/introducing-the-company-customer-pact/#comment-5479 [...] Almost all of us are both employees and customers, though we often forget that. By treating each other with respect, trust and transparency in both these roles, we can create constructive public dialogues to resolve customer experience issues and build meaningful long-term business relationships. This pact is a call for shared responsibility between companies & customers — one that promises that both sides will hold up their end of the bargain to change the game. The document provides a way to opt into a set of shared values. It’s a balanced statement of responsibilities for companies and customers. (Lane Becker at GetSatisfaction) [...] [...] Almost all of us are both employees and customers, though we often forget that. By treating each other with respect, trust and transparency in both these roles, we can create constructive public dialogues to resolve customer experience issues and build meaningful long-term business relationships. This pact is a call for shared responsibility between companies & customers — one that promises that both sides will hold up their end of the bargain to change the game. The document provides a way to opt into a set of shared values. It’s a balanced statement of responsibilities for companies and customers. (Lane Becker at GetSatisfaction) [...]

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