Comments on: Navigating Customer Service http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/ The Get Satisfaction blog Wed, 07 Jan 2009 05:01:38 +0000 http://wordpress.org/?v=2.6.1 By: Eric Suesz http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-4919 Eric Suesz Thu, 22 May 2008 19:21:55 +0000 http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-4919 No complaints here. I didn't take it personally, but as a sign that I was probably just reaching the wrong people in these organizations. But, it seems that we're now reaching the right one at TomTom. Thanks for joining us! No complaints here. I didn’t take it personally, but as a sign that I was probably just reaching the wrong people in these organizations. But, it seems that we’re now reaching the right one at TomTom. Thanks for joining us!

]]> By: Rob Lazzurs http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-4918 Rob Lazzurs Thu, 22 May 2008 18:38:16 +0000 http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-4918 I am sorry to hear that you did not hear back from any of our internal departments at TomTom. I will point this blog out to the correct department, that is not acceptable. However on a good note as you know we are the first GPS vendor to sign up and I hope we can start helping TomTom customers together soon. Thanks again for the wonderful service, take care. I am sorry to hear that you did not hear back from any of our internal departments at TomTom.

I will point this blog out to the correct department, that is not acceptable.

However on a good note as you know we are the first GPS vendor to sign up and I hope we can start helping TomTom customers together soon.

Thanks again for the wonderful service, take care.

]]> By: Eric Suesz http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-1499 Eric Suesz Tue, 19 Feb 2008 17:44:39 +0000 http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-1499 Yep, great point. Perhaps they don't value the engagement. But where does that leave them w/r/t repeat business? Who would buy a second device from the same company after getting such poor customer service? Yep, great point. Perhaps they don’t value the engagement. But where does that leave them w/r/t repeat business? Who would buy a second device from the same company after getting such poor customer service?

]]> By: PaulSweeney http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-1498 PaulSweeney Tue, 19 Feb 2008 11:13:20 +0000 http://blog.getsatisfaction.com/2008/02/18/navigating-customer-service/#comment-1498 Perhaps companies that try to control the message have a tight agenda and a known process to follow . That's the difference , do they see a real measurable business value in the engagement ? If not you get faq. Perhaps companies that try to control the message have a tight agenda and a known process to follow . That’s the difference , do they see a real measurable business value in the engagement ? If not you get faq.

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