Infographic: What Makes People Want to Follow a Brand? 
Inside the Mind of a Community Manager 
Infographic: Why Does Gen Y Buy? 
Our second panel at the Customer Service is the New Marketing Summit was on the topic of “Customer Service as Community, Community as Customer Service,” and featured a bevy of Web luminaries: Tara Hunt of Citizen Agency, Matt Mullenweg of Automattic, Patti Roll of Timbuk2, Gina Bianchini of Ning, and moderated by Brian Oberkirch of Small Good Thing.
Classroom Chatter
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An excellent panel discussion. Thank you for posting the video.
I got Patti Roll’d!