Video: Panel, “Scaling Customer Service”

At the Customer Service is the New Marketing summit, we had an excellent panel on the subject of “Scaling Customer Service,” with Heather Champ from Flickr, Frederick Mendler from Rackspace, Pratap Penumalli from Google, Ross Mayfield from Socialtext, and moderated by Marc Hedlund of Wesabe.

This entry was written by Lane Becker and posted on February 26, 2008 at 10:29 am and filed under conferences, appearances. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.

2 Trackbacks

  1. By The Official Rackspace Blog on March 11, 2008 at 9:55 am

    Video: Scaling Customer Service

    Recently, our very own Frederick “Suizo” Mendler participated in a panel discussion on scaling customer service at the Customer Service is the New Marketing summit. Joining Suizo on the panel were Heather Champ from Flickr, Pratap Penumalli…

  2. By The Official Rackspace Blog on March 20, 2008 at 10:32 am

    Video: Scaling Customer Service

    Rackspace’s own Frederick Mendler recently particpated in a panel discussion at the Customer Service is the New Marketing summit. The topic of the discussion was scaling customer service. The panel, which was moderated by Marc Hedlund of Wesabe, …

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