Michael Murphy, Group Brand Manager for Customer Service for the global Virgin brand, gave a very hip presentation about how Virgin maintains their customer service culture as the company spreads into more and more countries and more and more businesses.
The Get Satisfaction blog
Join us here as we chat about customer communities, the benefits of transparency, principles of hospitality, and what we're doing with Get Satisfaction.
You can also contact us anytime at info@getsatisfaction.com.
RSS Feeds
All postsTeam Satisfaction
Blogroll
- Bernaise Source
- Church of the Customer
- Citizen Agency
- Communities Dominate Brands
- Conversation Agent
- Craig Newmark
- Creating Passionate Users
- Customer Service and More
- Customer Service Reader
- Customers Are Always
- Customers Rock!
- Henry Jenkins
- Many 2 Many
- Musings of a Social Architect
- Return Customer
- Service Untitled
- Seth’s Blog
- The Consumerist
- The New Competitive Edge