Comments on: Promises, Promises http://blog.getsatisfaction.com/2008/03/18/promises-promises/ The Get Satisfaction blog Wed, 07 Jan 2009 12:59:27 +0000 http://wordpress.org/?v=2.6.1 By: Wesley Miller http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-5076 Wesley Miller Thu, 19 Jun 2008 20:28:45 +0000 http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-5076 This is a great profile for venture business online and marketing customer service strategies. Just the type of expert submission if a question arises in Q&A at linkedin.com. So many highly educated folk and certified certificate holders seem to ask in that forum how to create good customer service and retention. Like with all those degrees and education, dealing with people's service expectations and giving a result is a big mystery. Superb blog post. Thanks and will give Eric author the due credit if this article is an EXPERTISE supplement. This is a great profile for venture business online and marketing customer service strategies. Just the type of expert submission if a question arises in Q&A at linkedin.com. So many highly educated folk and certified certificate holders seem to ask in that forum how to create good customer service and retention. Like with all those degrees and education, dealing with people’s service expectations and giving a result is a big mystery. Superb blog post. Thanks and will give Eric author the due credit if this article is an EXPERTISE supplement.

]]> By: Eric Suesz http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-4831 Eric Suesz Wed, 07 May 2008 19:43:32 +0000 http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-4831 vistual Ass(istant): Sorry for the delay in responding. I suppose it could be perceived as a bad strategy by Rackspace. Perhaps it's risky, but if they can pull it off, it would be pretty impressive. I guess I'm saying that it's an audacious strategy that resonates with me as a consumer -- that kind of no-nonsense guarantee. Tom: That sounds bad. Would you want to start a conversation on Get Satisfaction about that? If that is truly the case, I wouldn't want that to go unheard by people that follow Rackspace conversations on our site. We have an employee of Rackspace participating, and I'm guessing he'd like to offer some kind of help to you. If you can add that topic to our site, here's the spot: http://getsatisfaction.com/rackspace Thanks for commenting! vistual Ass(istant): Sorry for the delay in responding. I suppose it could be perceived as a bad strategy by Rackspace. Perhaps it’s risky, but if they can pull it off, it would be pretty impressive. I guess I’m saying that it’s an audacious strategy that resonates with me as a consumer — that kind of no-nonsense guarantee.

Tom: That sounds bad. Would you want to start a conversation on Get Satisfaction about that? If that is truly the case, I wouldn’t want that to go unheard by people that follow Rackspace conversations on our site. We have an employee of Rackspace participating, and I’m guessing he’d like to offer some kind of help to you. If you can add that topic to our site, here’s the spot: http://getsatisfaction.com/rackspace

Thanks for commenting!

]]> By: Tom http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-4830 Tom Wed, 07 May 2008 19:25:36 +0000 http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-4830 Don't take this at face value. My company has had terrible service issues with Rackspace over the last couple months, and eventually informed them that we were terminating our contract under the Fanatical Support Promise. They said fine, and tried to bill us a $5000 cancellation fee. Don’t take this at face value. My company has had terrible service issues with Rackspace over the last couple months, and eventually informed them that we were terminating our contract under the Fanatical Support Promise. They said fine, and tried to bill us a $5000 cancellation fee.

]]> By: vistual Ass(istant) http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-1747 vistual Ass(istant) Tue, 15 Apr 2008 07:34:22 +0000 http://blog.getsatisfaction.com/2008/03/18/promises-promises/#comment-1747 Isn't the idea of terminating a contract in cases where the clients are unhappy detrimental to the service provider? Or, it's just your way of saying that their service never fails? There's nothing against you, but I guess that one is presumptuous.....as what most sales talk appears, right? :) Isn’t the idea of terminating a contract in cases where the clients are unhappy detrimental to the service provider? Or, it’s just your way of saying that their service never fails? There’s nothing against you, but I guess that one is presumptuous…..as what most sales talk appears, right? :)

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