Comments on: Bad Apples Stealing Pints of Milk http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: the round spot » fraud! http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/comment-page-1/#comment-7013 the round spot » fraud! Wed, 07 Jan 2009 19:44:09 +0000 http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/#comment-7013 [...] fraud! A little more research came up with the fact that this was probably what’s called a “pint of milk” scam where people basically make little charges on your credit card to see if it’s valid and if it [...] [...] fraud! A little more research came up with the fact that this was probably what’s called a “pint of milk” scam where people basically make little charges on your credit card to see if it’s valid and if it [...]

]]> By: dameneko http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/comment-page-1/#comment-6006 dameneko Thu, 06 Nov 2008 05:28:46 +0000 http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/#comment-6006 p.s. the person i talked to at apple said they *do* have information they can use to track the person who made unauthorized transactions on my debit card. i never had an itunes account so there is no confusion as to which charges were valid and which were not. apple chooses to not do anything with this information, even when confronted with the fact that those charges were fraudulent. p.s. the person i talked to at apple said they *do* have information they can use to track the person who made unauthorized transactions on my debit card. i never had an itunes account so there is no confusion as to which charges were valid and which were not. apple chooses to not do anything with this information, even when confronted with the fact that those charges were fraudulent.

]]> By: dameneko http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/comment-page-1/#comment-6005 dameneko Thu, 06 Nov 2008 05:23:58 +0000 http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/#comment-6005 they *are* responsible if they know this is an ongoing problem and choose to do nothing about it. the woman i spoke with at apple customer service acted like this had never happened before. they shouldn't lie to potential customers like that; it insults their intelligence. this is a HUGE problem and they do themselves no favors sticking their heads in the sand. that's negligence. they could do with less smug customer service, too. they *are* responsible if they know this is an ongoing problem and choose to do nothing about it. the woman i spoke with at apple customer service acted like this had never happened before. they shouldn’t lie to potential customers like that; it insults their intelligence. this is a HUGE problem and they do themselves no favors sticking their heads in the sand. that’s negligence. they could do with less smug customer service, too.

]]> By: Tom http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/comment-page-1/#comment-4875 Tom Fri, 16 May 2008 06:30:07 +0000 http://blog.getsatisfaction.com/2008/04/14/bad-apples-stealing-pints-of-milk/#comment-4875 I see a lot of posts saying Apple should go after the scammers themselves. I don't know how apple would trace them unless an apple employee got scammed and then they could work with the employee to trace it. The way it is now, apple can't Jack Bauer this information out of the banks or anything, there's privacy rules. If one of the customers finds out who the scammer is or some other information that Apple could THEN use to defend it's reputation among the incredibly small amount of people who were never their customer to begin with, then I'm sure Apple would continue to not really have any recourse. All I can think of is each customer's gonna have to reverse the charges manually. Sucks, but it's the only choice, and it's a long annoying process. I see a lot of posts saying Apple should go after the scammers themselves. I don’t know how apple would trace them unless an apple employee got scammed and then they could work with the employee to trace it. The way it is now, apple can’t Jack Bauer this information out of the banks or anything, there’s privacy rules.

If one of the customers finds out who the scammer is or some other information that Apple could THEN use to defend it’s reputation among the incredibly small amount of people who were never their customer to begin with, then I’m sure Apple would continue to not really have any recourse. All I can think of is each customer’s gonna have to reverse the charges manually. Sucks, but it’s the only choice, and it’s a long annoying process.

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