Woo-hoo! We just got a write-up in Fast Company.
When you’re the one being written about, it’s easy to spot particular places in articles where you think journalists have gotten it wrong. You might say, “Well, that’s not exactly what I said,” or, “The author is just trying to spin this to fit the headline.” There’s a million ways to pick apart an article, and the only one who usually thinks they got it right is the one who wrote it.
But, everyone in the office seems to agree that Kermit Pattison did a really great job with this one. And we love the headline: “Does a New Website Hold the Secret to Great Customer Service?”
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Just wanted to say what a great site I’ve found getsatisfaction.com to be! Thanks for creating such a necessary tool. I’ll be back!