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    Holiday Over: Site Back Up

    Our hardware failure problem has been diagnosed: A load balancer in our datacenter failed. For those of you who are technically minded, you may know exactly what that means. If you don’t know a server from a wall-mounted rack (like me!), it sort of means that a piece of hardware that helps route ones and...
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    Hardware Holiday: Experiencing Downtime

    Unfortunately, a piece of our hardware decided to take a holiday on this Memorial Day. Just wanted to send a quick note to let our users know that Get Satisfaction is down, but not out. We’re working on the problem right now, and we’ll have an update as soon as we have more information for...
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    Two Big Releases: 'Help Center' & 'Overheard'

    We’ve been working extra hard on two big product releases. So much so that we’ve hardly even picked up our Rock Band instruments. The neighbors have had a respite from the noise, but now that we’ve pushed it all live, we’re ready to rock again. We’re extremely proud and excited about these two new things...
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    The Ban Hammer

    Today is a watershed day at Get Satisfaction. We banned our first user. One of the core jobs we see ourselves as having at Get Satisfaction is helping companies who use our site develop smarter approaches to community management. We want to help define and shape the ideas growing up around community management, and we...
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    Birth of a Bag

    A diaper bag. They asked Timbuk2 for it. Repeatedly. The first diaper-bag query started eight months ago, and since then, there have been a lot of new conversations on Get Satisfaction imploring Timbuk2 to cater to the mommy (and daddy) crowd. Should Timbuk2 branch away from the messenger bag market? Over the past few years,...
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    3, 2, 1… Contacts!

    If you’ve spent any amount of time on social networking web sites, you’ve probably experienced a moment like this: Hey, this site is pretty cool. Invite my friends? Okay. I know that my buddy Jimmy Pop will dig it, for sure. Let’s see, just enter your e-mail address. There’s the Submit button — Wait a...
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