Comments on: The Ban Hammer http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: Show Support for the Company-Customer Pact | Gauravonomics Blog http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/comment-page-1/#comment-5480 Show Support for the Company-Customer Pact | Gauravonomics Blog Mon, 18 Aug 2008 16:44:49 +0000 http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/#comment-5480 [...] It’s a little surprising that only 250 odd people have registered at the wiki to support the pact. Part of the reason is that such social contracts have almost an equal number of supporters and naysayers. The Customer Company pact, is a BAD IDEA, The problems is that Companies will not adopt it as part of a strategy. Individuals will, just like the Clue Train Manifesto. How many of the F500’s are really on the clue train and adopted these principles? The same will hold true to the CC PACT. A PACT between a Customer and a Company should and ALWAYS be put under the jurisdiction of the law. (Peter Dawson) Sure every blogger has the right to rant and complain, but doing it in way that would be conducive for companies to respond to –and actually make a difference to change their product is helpful. (Jeremiah Owyang) It takes two sides to make things better - companies treating us well, and customers treating service reps like real people, and giving them a break sometimes. (Andy Sernovitz) It’s critical to make that conversation human, and to deal with the people there in the same way you expect them to deal with you. (Stephen Collins from AcidLabs) We want you guys to know how much influence you have when it comes to what we do here at MyBlogLog. Let us help you find out how to make the best of what we offer. This is our pact, this is our inspiration. (Tilly McLain from MyBlogLog) We’re all for customers standing up and making companies come clean about deficiencies in their products and services. But, as we’ve articulated in our Customer-Company Pact , a consistently adversarial tone will only get you so far. If you’re truly interested in productive ends, you’ll get farther and accomplish more if you act with at least a modicum of understanding and cooperation, especially if the company is willing to meet you half-way. (Eric Suesz from GetSatisfaction) [...] [...] It’s a little surprising that only 250 odd people have registered at the wiki to support the pact. Part of the reason is that such social contracts have almost an equal number of supporters and naysayers. The Customer Company pact, is a BAD IDEA, The problems is that Companies will not adopt it as part of a strategy. Individuals will, just like the Clue Train Manifesto. How many of the F500’s are really on the clue train and adopted these principles? The same will hold true to the CC PACT. A PACT between a Customer and a Company should and ALWAYS be put under the jurisdiction of the law. (Peter Dawson) Sure every blogger has the right to rant and complain, but doing it in way that would be conducive for companies to respond to –and actually make a difference to change their product is helpful. (Jeremiah Owyang) It takes two sides to make things better – companies treating us well, and customers treating service reps like real people, and giving them a break sometimes. (Andy Sernovitz) It’s critical to make that conversation human, and to deal with the people there in the same way you expect them to deal with you. (Stephen Collins from AcidLabs) We want you guys to know how much influence you have when it comes to what we do here at MyBlogLog. Let us help you find out how to make the best of what we offer. This is our pact, this is our inspiration. (Tilly McLain from MyBlogLog) We’re all for customers standing up and making companies come clean about deficiencies in their products and services. But, as we’ve articulated in our Customer-Company Pact , a consistently adversarial tone will only get you so far. If you’re truly interested in productive ends, you’ll get farther and accomplish more if you act with at least a modicum of understanding and cooperation, especially if the company is willing to meet you half-way. (Eric Suesz from GetSatisfaction) [...]

]]> By: Bill Warren http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/comment-page-1/#comment-5067 Bill Warren Thu, 19 Jun 2008 04:27:03 +0000 http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/#comment-5067 How can you get banned by get satisfaction and not be banned by all of PBbwiki? Is Get Satisfaction a separate company from PBwiki? It is the only webpage I ever get transferred to when I click the help link on the PBbwwiki page. How can you get banned by get satisfaction
and not be banned by all of PBbwiki?

Is Get Satisfaction a separate company from PBwiki? It is the only webpage I ever get transferred to when I click the help link on the PBbwwiki page.

]]> By: Maverick http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/comment-page-1/#comment-4967 Maverick Thu, 29 May 2008 14:51:40 +0000 http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/#comment-4967 Wow, that's weak. Banning a user that consistently was able to point out flaws and offer solutions because some staff got their feelings hurt? I generally found Guy Fawkes' advice in the get satisfaction forums to be practical and useful, in direct opposition to most pbwiki staff advice. Staff tended to answer by saying "e-mail us directly". Well, I wouldn't be using the forums if I wanted answers via e-mail. The reason I like wiki's is for the collaboration - the same thing I like about solving problem in forums. You've just managed to remove one of the few people that I trusted to be able to help solve problems in a way that anyone could understand and apply to their own situation. Good thing I stopped bothering with get satisfaction weeks ago anyway. Wow, that’s weak. Banning a user that consistently was able to point out flaws and offer solutions because some staff got their feelings hurt? I generally found Guy Fawkes’ advice in the get satisfaction forums to be practical and useful, in direct opposition to most pbwiki staff advice. Staff tended to answer by saying “e-mail us directly”. Well, I wouldn’t be using the forums if I wanted answers via e-mail. The reason I like wiki’s is for the collaboration – the same thing I like about solving problem in forums. You’ve just managed to remove one of the few people that I trusted to be able to help solve problems in a way that anyone could understand and apply to their own situation. Good thing I stopped bothering with get satisfaction weeks ago anyway.

]]> By: Guy Fawkes http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/comment-page-1/#comment-4964 Guy Fawkes Thu, 29 May 2008 02:59:43 +0000 http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/#comment-4964 Yes, Tom, that's me. Yes, Tom, that’s me.

]]> By: Tom http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/comment-page-1/#comment-4957 Tom Wed, 28 May 2008 04:33:20 +0000 http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/#comment-4957 So was it this guy? http://getsatisfaction.com/people/anonymous_10480 So was it this guy? http://getsatisfaction.com/people/anonymous_10480

]]> By: Sakimichi http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/comment-page-1/#comment-4948 Sakimichi Mon, 26 May 2008 12:29:02 +0000 http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/#comment-4948 Poor guy..glad you guys moderated this site well. Keep it up! Poor guy..glad you guys moderated this site well. Keep it up!

]]> By: Brian Caldwell http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/comment-page-1/#comment-4915 Brian Caldwell Wed, 21 May 2008 17:07:49 +0000 http://blog.getsatisfaction.com/2008/05/20/the-ban-hammer/#comment-4915 In an open customer support system, everything is visible. The good, the bad and the downright fugly. Thanks for sharing the decision making process and back-story surrounding an issue that is a very difficult one to resolve. It sounds like Thor's hammer has been put to good use and I'm happy that it sits in a dark case ready for action as needed. In an open customer support system, everything is visible. The good, the bad and the downright fugly.

Thanks for sharing the decision making process and back-story surrounding an issue that is a very difficult one to resolve.

It sounds like Thor’s hammer has been put to good use and I’m happy that it sits in a dark case ready for action as needed.

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