Our hardware failure problem has been diagnosed: A load balancer in our datacenter failed.
For those of you who are technically minded, you may know exactly what that means. If you don’t know a server from a wall-mounted rack (like me!), it sort of means that a piece of hardware that helps route ones and zeros through the Get Satisfaction off-ramp of the Information Superhighway stopped working. That load-balancing crossing guard, so to speak, abandoned his post. So, no traffic, and no visible Web site.
We’re back up again now, and we apologize for any inconvenience it may have caused.
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