Comments on: Targeting the Companies http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/ The Get Satisfaction blog Thu, 19 Nov 2009 15:48:49 +0000 http://wordpress.org/?v=2.8.5 hourly 1 By: Donna Salvadore http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/comment-page-1/#comment-5660 Donna Salvadore Wed, 20 Aug 2008 21:33:27 +0000 http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/#comment-5660 Sears has not come to fix my water softener since August 15th and promised to send some one on the 19th and 20th and both days no show. Now the next appointment is the 25th and we have a well, but the water softener is broken so we had to disconnect and alas - no water. I even have a service contract to the tune of $900.00. Help Sears has not come to fix my water softener since August 15th and promised to send some one on the 19th and 20th and both days no show. Now the next appointment is the 25th and we have a well, but the water softener is broken so we had to disconnect and alas – no water. I even have a service contract to the tune of $900.00. Help

]]> By: Pam http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/comment-page-1/#comment-5341 Pam Tue, 29 Jul 2008 18:25:27 +0000 http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/#comment-5341 The larger the company is, the liklihood exists that they are one of the few or the only one to produce, offer or provide a particular serviceor good. They don't have to pay attention to the individual as long as the masses continue to purchase whatever they sell. Ultimately, their profit margin is not impacted and they just don't worry about the individual.It is as simple as that. I want to hope for a change. The larger the company is, the liklihood exists that they are one of the few or the only one to produce, offer or provide a particular serviceor good. They don’t have to pay attention to the individual as long as the masses continue to purchase whatever they sell. Ultimately, their profit margin is not impacted and they just don’t worry about the individual.It is as simple as that. I want to hope for a change.

]]> By: ANDREW L. HALE http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/comment-page-1/#comment-5325 ANDREW L. HALE Sat, 26 Jul 2008 23:36:48 +0000 http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/#comment-5325 I now know why american car manufacturers are being overrun in sales by the Japanese and German automakers. Why would GM install 24 modules on their top of the line vehicles that can't be troubleshooted and diagnosed. My vehicle has been in the shop twice for almost a month to find out why the vehicle radio turns off, windows will not roll down, the AC will not operate, etc. I am so fed up I am selling it and buying a top of the line Japanese import. I have always prided myself with buying american but right now I am totally disappointed. I have a wife with Alzheimer's and I need reliable transportation as I have several medical appointments a month for her to attend. SHAME ON YOU GENERAL MOTORS! The american people deserve better than this! I now know why american car manufacturers are being overrun in sales by the Japanese and German automakers. Why would GM install 24 modules on their top of the line vehicles that can’t be troubleshooted and diagnosed. My vehicle has been in the shop twice for almost a month to find out why the vehicle radio turns off, windows will not roll down, the AC will not operate, etc. I am so fed up I am selling it and buying a top of the line Japanese import. I have always prided myself with buying american but right now I am totally disappointed. I have a wife with Alzheimer’s and I need reliable transportation as I have several medical appointments a month for her to attend. SHAME ON YOU GENERAL MOTORS! The american people deserve better than this!

]]> By: Eric Suesz http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/comment-page-1/#comment-5300 Eric Suesz Tue, 22 Jul 2008 23:40:35 +0000 http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/#comment-5300 Sorry to hear that, Bobby. Feel free to start a new topic on our site if you think it will help: http://getsatisfaction.com/comcast/topics/new Sorry to hear that, Bobby. Feel free to start a new topic on our site if you think it will help: http://getsatisfaction.com/comcast/topics/new

]]> By: Bobby Neeley http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/comment-page-1/#comment-5299 Bobby Neeley Tue, 22 Jul 2008 23:24:20 +0000 http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/#comment-5299 Everysince I cancell my channels from comcast my service is bad, pictures on some channels are distroted can't watch tv.I email comcast no help. Ican't wait till at&t laid cable line.They have my Paid service and will kiss comcast bye. Everysince I cancell my channels from comcast my service is bad, pictures on some channels are distroted can’t watch tv.I email comcast no help. Ican’t wait till at&t laid cable line.They have my Paid service and will kiss comcast bye.

]]> By: Jeff Crites http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/comment-page-1/#comment-5152 Jeff Crites Wed, 02 Jul 2008 14:15:14 +0000 http://blog.getsatisfaction.com/2008/07/02/targeting-the-companies/#comment-5152 I know I shouldn't be, but I'm still amazed that so many companies still live in a castle, moat drawn, only letting it down when they want to, as they see fit, to chat with the peasants (customers). I've run into the same problem you're addressing here, trying to figure out the best way to get companies to be more open to Open Innovation and consumer dialogue. Companies say the most important voice is 'yours'. But do they really mean it? We'll see, as more and more consumer voices are amplified. So many consumers are willing to engage brands. Why on earth wouldn't every company on the planet be willing to roll out the welcome mat? I know I shouldn’t be, but I’m still amazed that so many companies still live in a castle, moat drawn, only letting it down when they want to, as they see fit, to chat with the peasants (customers).

I’ve run into the same problem you’re addressing here, trying to figure out the best way to get companies to be more open to Open Innovation and consumer dialogue. Companies say the most important voice is ‘yours’. But do they really mean it? We’ll see, as more and more consumer voices are amplified. So many consumers are willing to engage brands. Why on earth wouldn’t every company on the planet be willing to roll out the welcome mat?

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