The development rolls on at Get Satisfaction.
This time, we’ve updated the company home page. If you’ve got a problem with a company, that’s where you’ll likely end up: on that company’s Get Satisfaction home page. So what will you do when you get there?
Previously, the page was focused on exploration. We wanted you to get into the existing topics and look around. The new version is focused on getting answers. Our main goal with this redesign was to give this page a clear focus on starting a topic. We also wanted to give you the ability to easily scan existing topics.
Key to that quick search for answers is the big box right under the company’s name. Start typing, and we’ll look for topics that match. It’s a search box, but it’s also the start of your new topic — if you don’t end up finding a topic that satisfies you.
As always, it’s not just about questions. Problems, ideas, and discussions are still here, and they are more clearly called out as distinctively different. We feel that each topic type almost has its own personality, and we plan on calling that kind of distinctiveness out even more in the future. For now, the four topic types are available to choose from right away, and you can switch between them (and when you search, we search everything, not just “ideas”, for example).
We also added subsections as tabs: “People”, which displays the employees of the company, “Products & Services”, which displays all the products and services the company offers (plus related ones), and “Overheard”, which is, of course, that nifty way of seeing what people are saying about the company on Twitter.
Finally, the topics in the list below the big search box have clear chunks of information that make it easy to scan. And, we show more of them. Each one includes the avatar of the person who started the topic, as well as the name and avatar of the last person to reply to the topic.
Want to sort those topics? Go for it! We’ve added a way for you to pull out the most active, most popular, most recent, and unanswered topics. You can also filter by topic type. So, for example, you can quickly find the most popular ideas in a company’s space.
Those are the basics of the new page. We have a bunch of other details baked in there, but I won’t go on about them. Go give it a look-see — and, as always, let us know what you think.
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Will this organizational change to the company page find its way into the Help Center software?
Kudos to the design change. It puts a great deal more information directly at the fingertips of the customer.
hi, ryan. one of the challenges with using the help center for the companies that choose to is that it will always lag behind our main site, both in terms of what we expose via the API but also in how fast we can get around to updating the page layout. so i can’t promise that any of those changes will make their way back in anytime soon.
that said, it is an entirely open source project that welcomes contributions, so if you’re interested… :)
If I knew enough about PHP, I would certainly be helping with the development. :)
Don’t tempt me.