Computers are complicated. So is software. User interface glitches, buttons that don’t work, menus that are misleading — all of that is hard to explain with mere words when you are trying to get help from a company. Sometimes, it’s just easier to show them what you’re seeing on your screen. It’s easier for both customers and company employees. Win-win, as they say. So we’ve added image upload.
It’s pretty straightforward. When you’re posting a topic or reply, just click on “Add an image” and upload what you got to show. We’ll upload it and insert the image in-line in your topic or reply. You can also insert an image URL and point to an image that already exists somewhere online if that’s what you prefer. It’s a feature we’ve wanted to add for awhile, and we’re happy to say that it’s now ready to go.
If you’re a Mac user and want to improve the way you take screen shots — and annotate them — you have to try out Skitch. It’s pretty awesome. We’re all big fans of it in the Get Satisfaction office, and we use it every day to share thoughts, ideas, and detail what we’re seeing on our computers. Five minutes with this application, and you’ll quickly see how it can benefit you, even without digging into the advanced features.
Skitch or no Skitch, we hope that having the ability to show everyone else what you’re seeing will make using Get Satisfaction easier and more efficient.
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Agreed, I don’t know how I lived without Skitch. It’s definitely the most used app in my toolbox.
Great new feature. You guys continue to raise the bar for usability like this, and I’ll continue to be amazed and spread the word.