• Monthly Archives: November 2008 Feed Subscription

    Thanking It Up

    Thanksgiving has always been my favorite holiday, mainly because 1) I love salty food, and 2) I don’t actually like holidays. But, I do dig the part about giving thanks. That’s perhaps the healthiest part of this super-sized holiday. In that spirit, I’ve asked some of the folks here at Get Satisfaction to list at...
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    We’re Hiring! Again!

    Thanks to everyone who passed the word around about our last job opportunity — Ruby Zen Master. We found him. He’s an awesome guy named Bernd, and he’s now part of our development team. He speaks, like, twenty languages or something. Smart guy. Now, we need someone who can get out there and sell our...
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    Flattery Will Get You Everywhere

    Earlier this month, Google announced a revamp of their help forums. The good folks at ReadWriteWeb quickly noticed that the new service behaves an awful lot like Get Satisfaction. Aww shucks! We’re really flattered … but more important, we’re happy for all the users who are going to get great support from the new system....
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    Survey Says…

    How many people successfully get technical help online? Only 2%?! That is a slightly depressing number that comes out of a recently released Pew Internet survey. The survey is a little weighted in a few ways, so take it with a grain of salt. But it definitely speaks to the frustration many people have when...
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    Great Expectations

    This weekend, we emailed this around to each other (and to our friends) because it’s hilarious. And, it’s actually about customer service. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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