• Monthly Archives: March 2009 Feed Subscription


    Kissing and Making Up with 37Signals

    We got hoisted on a petard today. I think we’re going to survive. It started with a big complaint. We’re no strangers to complaints. I see them every day, and occasionally, they’re directed at our own company. Today was one of those days. The folks at 37signals directed a complaint at us on their blog....
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    37signals, Get Satisfaction, & You. Join Us Today at 2 PM PST

    Big dust-up about us in the start-up world today! The folks at 37signals wrote a blog post about Get Satisfaction. It led to a lot of discussion. Tons! In the spirit of great customer service, we’re hosting a live Webcast at 2 p.m. PST to answer any and all questions you might have about their...
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    Big, Pretty New Home Page

    Hot on the heels of releasing our new header, we’re at it again: making big leaps in design and development. We’re in full-on, get-it-done-mode this month at Get Satisfaction, and one of the things we’ve been working on is now live. It’s our new home page. It’s pretty. It has two buttons: Button #1: “Customer”:...
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    Reducing support costs by turning to the community

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Community as primary support channel

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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