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  • Monthly Archives: March 2009 Feed Subscription


    Kissing and Making Up with 37Signals

    We got hoisted on a petard today. I think we’re going to survive. It started with a big complaint. We’re no strangers to complaints. I see them every day, and occasionally, they’re directed at our own company. Today was one of those days. The folks at 37signals directed a complaint at us on their blog....
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    37signals, Get Satisfaction, & You. Join Us Today at 2 PM PST

    Big dust-up about us in the start-up world today! The folks at 37signals wrote a blog post about Get Satisfaction. It led to a lot of discussion. Tons! In the spirit of great customer service, we’re hosting a live Webcast at 2 p.m. PST to answer any and all questions you might have about their...
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    Big, Pretty New Home Page

    Hot on the heels of releasing our new header, we’re at it again: making big leaps in design and development. We’re in full-on, get-it-done-mode this month at Get Satisfaction, and one of the things we’ve been working on is now live. It’s our new home page. It’s pretty. It has two buttons: Button #1: “Customer”:...
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    Reducing support costs by turning to the community

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Community as primary support channel

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Scheduled Downtime: We’re Going to Upgrade this Baby

    We’ve decided that we want our site to be even bigger and badder than it already is, so we’re going to take the site down, pump it up with special fluids, coat the entire thing in gold plating, and relaunch the site with the throttle stuck on “full power.” Or something like that. Actually, the...
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