Big dust-up about us in the start-up world today! The folks at 37signals wrote a blog post about Get Satisfaction.
It led to a lot of discussion. Tons! In the spirit of great customer service, we’re hosting a live Webcast at 2 p.m. PST to answer any and all questions you might have about their blog post, our service, or anything else on your mind.
You ask. We respond. Join us!
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Fantastic damage control, and kudos for the speed of response. Everyone makes mistakes, but what they do to fix those mistakes separates the good brands from the ones that will FAIL.
Get Satisfaction provides a ton of value to a lot of people. It looks and works great and does exactly what it says on the tin.
It was (and is) a community driven site – if 37 signals customers choose to vent here it is their choice. The latest design update got some wording wrong and can be misleading. But that does not imply bad practise or an evil master plan. Like every agile company they will react and make changes and that will be that. If they don’t – well then you can bring the heat.
Are we supposed to believe that the first 2 comments are not from getsatisfaction?
They sound like they are written by the GS marketing folks.
I believe the authors of those comments (not employees of GS) are linked to blogs. If you’re really suspicious you could follow those links :)
Unlike Sam everybody in this thread has tied their post to an identity. I am not affiliated but merely a happy GS user. I also use several or 37s’ products and think they are great.