My exposure to Get Satisfaction is through Twitter, which appears to be using Get Satisfaction as platform for customers to vent. However, Twitter doesn’t appear to read any of the Get Satisfaction threads complaining about it service.

I finally gave in and joined Twitter last week and looked forward to simultaneously updating Twitter and Facebook. I tried installing the official Twitter Facebook app, but it appears to be not allowing new users to install. Based on the feed back on Get Satisfaction, Twitter users haven’t been getting satisfaction on this issue for weeks.

I’ve been complaining to Twitter and about Twitter ad nauseam for the last week, including several unsatisfying “Get Satisfaction” posts.

A blogger discovered one of my posts and blogged about it. http://shortformblog.com/tech/yo-twitter-facebook-what-the-f-is-session-test

According to the blog, Facebook and Twitter were not even aware of the problem which has been going on for weeks. I find this pathetic since I’m by far not the only person to post about this on Get Satisfaction or get the same ridiculous automated Zendesk response from Twitter. Evidently they don’t read their customer complaints.

Get Satisfaction appears to be a tool lazy companies use to establish fake CRM or what I like to call customer non-service.