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  • Monthly Archives: August 2009 Feed Subscription


    Get Satisfaction, By Example. Part 2: Integration.

    A few weeks ago, we blogged about our release of the first of a set of pages on our site that shows “use cases” for Get Satisfaction. That is, how companies utilize our service, broken down into seperate studies, with examples. These can help you get a sense of how others are doing it —...
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    Moderation tools demo

    A screencast tutorial of Get Satisfaction’s topic moderation tools. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Community In The Mix

    Widgetbox, Songkick, Bleacher Report, and CoTweet made public customer communities part of their support strategy, and so can you. Integrate the community directly with trouble ticket systems, CRM, a knowledge base, you name it. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    How we manage It: A Q&A interview with a wildly successful community manager

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    SXSW 2010 Panel Picker: Another Panel, Another Voting Opportunity

    We have another SXSW 2010 panel for you to pick. This one is about (surprise!) customer service, too. Here’s the scoop. It’s called “Dating Your Customers: Making Your Users Feel Special.” The panel participants are our own Amy Muller, Thomas Knoll (Swordfish), John Yamasaki (Seesmic), and Laura Gluhanich (Ning). It’s going to be about how...
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    SXSW Panel Picker: Pinging the Peeps

    It’s that time again: The SXSW Panel Picker is up and running. Each year, individuals and groups pitch their idea about hosting/running a presentation/panel. And each year, the Panel Picker helps the community of SXSW attendees decide which ones will go forward and become part of the convention. Each year, we usually pitch a few...
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