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We love working at Get Satisfaction. We’re building this cool Web site and trying to change the way companies do customer service, while helping loads of customers get the informal, authentic help they’ve always wanted.
Because we’re building something that’s never existed before, we sometimes have a hard time explaining how our system works — especially to our moms. Not all of them have experience with social networking or the conventions of the Internet. Some of our moms are savvy enough to follow us on Facebook (yikes!), but some of them wince when we utter the phrase “Flash movie” in mixed company. Maybe you can help.
Let’s make this a contest!
Your mission: Describe Get Satisfaction so our moms will understand what it is we do — and why they might want to try using us the next time they need customer-service help.
One entry per person, please.
How do you enter? Super easy. Enter by adding a reply to this topic.
One simple sentence works. Or, make it a few. It’s up to you. It can be straightforward and no-nonsense, or clever and witty. You can even try to explain it to your mom and report back what she says if you like. Whatever you think is an accurate, engaging, or interesting way to explain what Get Satisfaction is all about to the moms of the world. If you know us, you already know that we encourage creativity!
And, of course, we encourage you to vote on the ones you like best. You can vote by clicking “This answers the question” in the contest topic. On September 4th, we’ll pick the most popular answers and run them by our moms over Labor Day weekend. Then, we’ll announce the winner on or around September 8th, in the contest topic and here on our blog. (We’ll also contact you by e-mail if you’re the winner.)
The prize: a $150 Zappos gift certificate.
Daddy needs a new pair of shoes. Momma needs to understand what it is we do. Submit your entry right here.
[Note: Please enter your replies in the topic, not in the comments of this blog post. People need to vote on your submission, and they can only do that in the actual topic!]
“Mom, Get Satisfaction is a great online community that allows customers and employees of various brands and products connect with each other to ask questions, share ideas, report problems and even give praise which all helps make those brands and products better. It’s a way you can have a voice in the world of customer service and get real feedback and communication from real people. You no longer have to just be another number that gets ignored when a company chooses to use the Get Satisfaction Community to engage their customers online.”
Mom,
Remember how you always lament that you forget birthdays, don’t send thank yous, and are generally bad at keeping up with your contacts, including your daughter? Well, now that you’re looking to start your new business, you might consider hiring Get Satisfaction to help connect your business and brand to your customers and employees. They help you get the feedback you need and grow your customer service by creating relevant conversations. Think of them like Grandma for business, giving you tips of wisdom to grow your business in the right direction.
Lots of love!
Hey, folks. I love your enthusiasm, but you’ll want to post your reply in the topic itself. All of the contest replies need to be entered here: http://bit.ly/4tzrgB
Thanks. Good luck!
Mom… Get Satisfaction is like a great big cookbook with thousands of companies around the world each with their own chapter and recipes contained within. When you or someone you know has a difficulty using a product or wants to learn how to do something that you didn’t know before you simply go to that company’s Get Satisfaction forum and look up the recipe that the employees and customers recommend to solve your problem. Get Satisfaction it truly the Rock Soup of the internet with millions of people from around the world contributing to help others solve their problems…
Sorry Eric your post did not appear until after I submitted… Weird that it was a couple hour delay LOL
Tre Bizarre
Mom… Get Satisfaction is the Digital Complaint Desk of the 21st Century. Got a problem? This is how you get to the people that can make things happen and resolve your issues so that you can just get on with our life.
Now where is my cheesecake that you were gonna make for me? :-)
Jan Baby, businesses like having happy customers. By way of The Internets, Get Satifaction helps make that happen.
Mom, did you know there’s a website that is effectively the customer support desk for the whole internet? Often times the companies involved handle the customer complaints, but sometimes other users pitch in too. Its all searchable and pretty slick, so its easy to use and has the answers to a lot of problems already there. Oh, and you get to mark each comment with a smiley or frowny face.
Mom, Get Satisfaction is a on-line company that other companies use to help them run an on-line Help Desk. To use Get Satisfaction you just find the name of the company that makes the product that you need help with. Then you can post a question to the company. Employees there will then see your question and respond. Responses can be emailed directly to you. Sometimes other users might even respond. You can also search to see if someone else has already asked the question that you have. It’s really cool and really simple.
Mom, Get Satisfaction is a great online community.t’s a way you can have a voice in the world of customer service and get real feedback and communication from real people.
Get Satisfaction is your reference to all things. You can find people just like you who are encountering the same issues with many of the products you use on a daily basis. You’ll be emersed in a community that will support you by giving you their point of view, their answers, and together work through problems to succeed in your quest and yes, get satisfaction. It’s a supportive community right at your fingertips!
YOUR SUPPORT IN SATISFACTION IS HIGLY APPRECIATE AND ITS LOOK LIKE A TRANSPARENCY.
THANKS A LOT ! KEEP IT UP FOR RIGHT THINGS………..
JAVEED MUKARRAM
If Your Mom Doesn’t Know Go Ask Get Satisfaction! :)
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Sorry Eric your post did not appear until after I submitted… Weird that it was a couple hour delay LOL
Tre Bizarre