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  • Monthly Archives: October 2009 Feed Subscription


    Scaling Customer Service

    Marc Hedlund, founder and CEO of Wesabe, leads a discussion with about how companies of all sizes have learned to scale their customer service efforts without losing their soul. Featuring Heather Champ (Flickr), Frederick Mendler (RackSpace), Pratap Penumalli (Google), Ross Mayfield (Social Text). Subscribe to the Social Studies blog for the tools to unleash the...
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    You Want a Demo? We Got Your Demo Right Here.

    How about a demo? We get this request a lot. Our customer outreach manager, Kat, calls up random customers all the time to ask them how it’s going, listen to their feedback, give them a pat on the back — she’s our very own Queen of High Touch (put that on a business card). Her...
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    Get Satisfaction and CustomWare Team Up to Integrate and Collaborate on Salesforce AppExchange Social CRM Solution

    October 21, 2009 The partnership brings together two customer-centric organizations focused on integrating public user communities with internal CRM support systems. San Francisco, Calif., October 21, 2009 — Get Satisfaction, the popular Web 2.0 platform that’s transforming customer support with community and crowd-sourcing, today announced a partnership with CustomWare, an Australian company specialized in developing...
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    Lane Speaks on Social Business, 20th Anniversary of Bioneers Conference

    Bioneers are a bunch of do-gooders who want to save the planet, feed the world, and fix a myriad of social problems. I can get behind that. This weekend is the 20th anniversary of their Bioneers Conference, which will be held at the Marin Civic Center. Lots of interesting folks will be speaking, including one...
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    Prepare To Be Awesome: LessConf 2009. This Weekend.

    Do you like awesomeness, especially as it applies to making products that make customers happy? I’m going to go out on a limb and say that you do. If so, there’s an event you may not be familiar with that’s happening this weekend, which you should attend. It’s LessConf 2009, and it’s being held in...
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    Marketing is a Tax You Pay For Being Unremarkable

    Robert Stephens, the founder of Geek Squad, tells the story of how he created one of the most memorable customer-centric brands around by bucking convention and embracing the “weird.” Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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