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    “Big Slice of Pie” Sale: 1/4 Off Any Plan

    To celebrate the holidays, we’re offering a 24-hour only special price for our company plans. Buy any of our standard plans — Promote, Manage, Integrate — for one year, and we’ll give you three of those months for free. That’s a 25% savings. That’s 1/4 off. That’s a big slice of pie. To take advantage...
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    15-Minute Topic & Reply Editing Window: Extended to Forever

    You just answered a question on Get Satisfaction. Need to edit your reply? Go for it. We’ve traditionally imposed a 15-minute window on editing your own replies on Get Satisfaction. After much thought — and plenty of great suggestions from our customers — we’ve removed the 15-minute window. Now, you can correct typos and revise...
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    Getsatisfaction.tv: New Look, New Content, New Feed

    We recently updated our Getsatisfation.tv site. It’s our little corner of the Web devoted to how-to videos and presentations about customer service and community. Our Community Management Webcast series is on there, as are presentations from our 2008 Customer Service Is the New Marketing summit. We’ve also got some tutorials to help you dig into...
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    Get Satisfaction Salesforce App Ready for Download

    Do you use Salesforce? A lot of companies do. Now, you can use it in conjunction with Get Satisfaction. That’s right, it’s announcement time. We’ve been working with CustomWare, a company that integrates collaborative technologies, to develop a Salesforce app, and we’re happy to report that it’s now done. Ready for download, cap’n! We’ve received...
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    Lane Speaks at Web 2.0, New York

    I’m dubbing Lane “Sir-Speaks-a-Lot” next week. He’s going to be chatting it up at Web 2.0 in New York. His topics: customer service and failure. First, he’s going to talk about customer service in his presentation Let’s Get Engaged! The New Customer Relationship Landscape. Join him on Tuesday at 11:10 a.m. in room 1A08 to...
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    Get Satisfaction’s Enterprise 2.0 Panel on Customer Support

    The Enterprise 2.0 conference is under way here in San Francisco. If you’ll be attending, check out our very own Wendy Lea. She’ll be speaking on a panel. What’s it about? It’s about Facebook and Twitter and branding and all the trends that have been shaping customer service in the past few years — away...
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