The Enterprise 2.0 conference is under way here in San Francisco. If you’ll be attending, check out our very own Wendy Lea. She’ll be speaking on a panel.
What’s it about? It’s about Facebook and Twitter and branding and all the trends that have been shaping customer service in the past few years — away from the “all-your-answers-are-to-be-found-in-these-10-FAQs” mentality and toward customer participation, company engagement, and ultimately transparency. Things are changing in customer service, and this is one place to be to hear how companies are — and should be — responding to these trends.
It’s called “Customer Support in the Facebook and Twitter Era.”
Join our CEO Wendy, along with moderator Clara Shih (Hearsay Labs), analyst Natalie Petouhoff (Forrester Research), and Bob Warfield (Helpstream), as they share stories on how to best use these new ways of customer communication and engagement.
Tomorrow at 3:15 p.m. At this location: #e2conf-36
Here’s the full list of Wednesday’s events.
See you there!
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