Demand Satisfaction!

Do you use Salesforce? A lot of companies do. Now, you can use it in conjunction with Get Satisfaction. That’s right, it’s announcement time. We’ve been working with CustomWare, a company that integrates collaborative technologies, to develop a Salesforce app, and we’re happy to report that it’s now done.

Ready for download, cap’n!

We’ve received a lot of requests from companies who use Get Satisfaction for an app like this. The people who request it are typically pretty savvy when it comes to adopting a more “social” business strategy. Salesforce is also understandably moving in a more social direction these days, and this new app is a way for Salesforce users to realize a true social CRM and incorporate the ideas behind community and crowdsourcing directly into their CRM.

With this new app, you can import, search, filter, and track crowdsourced customer support issues from Get Satisfaction and turn them into Salesforce Cases.

Who can use it?

If you have a Salesforce Professional account, you can download it and use it for free. We offer some extras for companies with a Get Satisfaction Integrate plan or above — the ability to pull in additional Get Satisfaction user data into Salesforce.

Want to know more? Check out our page about it, or go directly to AppExchange.

We’ll be working closely with CustomWare to continually improve and extend the functionality of this app, and we can always do that better with your feedback. So, let us know what you think.