• Monthly Archives: January 2010 Feed Subscription


    A New Role at Get Satisfaction: Community Education Specialist

    2010 is already shaping up to be a great year. Change seems to be in the air everywhere, including here at Get Satisfaction. We’re growing, and fast. We have so many exciting developments in store! We’ve added a number of new people to our crew, in areas like engineering, sales, marketing, user experience, customer outreach,...
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    User sign-in with Facebook Connect, and others

    Get Satisfaction’s identity system gives people one-click access to the community, with no need to create a new account. It allows people to login with their favorite web services. Here’s how it works. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Virgin’s crown jewels: great customer service

    Michael Murphy, Virgin’s head of Customer Service, describes how they create passionate users through high touch customer care. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Today Is Community Manager Day: Let's Hug It Out!

    A journey of a thousand steps begins with… a tweet? Last week, Jeremiah Owyang sent out a simple query: Is there a Community Manager Day? If not, why not? This sparked a lot of discussion across the Web and the Twitterverse and all the places where people who do community management get together to share...
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    Introducing: Our New Community Team Member Ginevra Kirkland

    We hired a bunch of new people! Lots of growth going on around our new 2010 initiatives. (Pssst: Stay tuned for a big announcement in the coming weeks.) We’re formally — in an informal way — introducing you to all of the awesome new people who have been joining the Get Satisfaction team. Last week,...
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