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    Single Sign-on with Get Satisfaction: An Introduction to Fastpass

    Single sign-on with Get Satisfaction. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Customer Service is the New Marketing

    Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Ahem, there’s been a change of plan.

    Last week I reported that we were preparing to release some major upgrades to our premium plans, and that as part of this update we were planning on removing two features from our free plans. The community responded, and we listened carefully. That is what Get Satisfaction is about, after all: fostering meaningful customer conversations...
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    Mint.com joins the Get Satisfaction Community

    Big news for us today: Mint.com is now working with us in our network of Get Satisfaction customer communities. They’ve integrated us directly on their Web site to provide a way for their customers to get help and share ideas about Mint.com, the ever-improving personal-finance budgeting tool. We’re excited to be serving them because they’re...
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    Changes coming to Get Satisfaction

    – UPDATE 2/24/10: We’ve decided to make no changes to existing free accounts. Their features will remain as they are. Only new accounts will be affected. Full details here. — This is a big month for us. We’re getting ready to announce some exciting updates to the Get Satisfaction service that will make it more...
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    Community Management Meetup in London

    While we’re in London, we’re hosting an informal Get Satisfaction meetup (drinkup?). Customers, clients, and the just plain curious can get together and talk with each other and Thor Muller, our co-founder & CTO, about community management and the future of the product. Scott Hirsch, our VP Business Development and Keith Messick, our Director of...
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