• Social Studies Blog. How to succeed in social business.
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    Community Management 101 with Amy Muller and Ginevra Kirkland

    Community experts Amy Muller and Ginevra Kirkland give best practices for engaging with your community. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Customer Service As Community, Community as Customer Service

    Brian Oberkirch leads an all star panel to discuss how communities at scale can transform customer service. Featuring Tara Hunt (The Whoofie Factor), Matt Mullenweg (WordPress), Gina Bianchini (Ning), and Patti Roll (Timbuk2). Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    still on an old plan? time to switch…

    There’s a few of you who are still left on the old pricing plans. There’s only one week left to choose a new Get Satisfaction plan for your community! What’re you waiting for? There’s all sorts of new awesomeness, including lots of new features for less money. And everyone likes that. Am I one of...
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    GetSat + Facebook on Mashable

    A nice mention of Get Satisfaction in Mashable today about tips for business-to-business marketers on Facebook. Thanks, Leyl! There are now a host of different applications for Facebook that let you do more than post on your wall. If you’re selling B2B products online, you can set up a shopping tab on your page to...
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    Choose The Cloud

    Box.net, who built a simple-yet-elegant way to share and manage content, put together this great video with eight CEO’s and founders – including our own Wendy Lea – explaining why the future is in the cloud. You can also catch Wendy tonight speaking on a panel at Altimeter Group on Social CRM – Putting Customers...
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    The Satisfactioneers Bike To Work

    One of my favorite days in San Francisco is Bike to Work Day. There’s all sorts of people out on their bicycles, and today was a lovely, sunny day for it. Through the help of the San Francisco Bicycle Coalition, the city’s added all sorts of new bike lanes, which helps even more people in...
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