• Monthly Archives: June 2010 Feed Subscription


    An Eventful Week: Cisco and Social CRM

    Charlene Li is presenting a roundtable Social Media Lab at Cisco’s IT Executive Symposium on Tuesday, June 29. Our own Wendy Lea is one of the discussion catalysts, along with Mike Clifford of Whole Foods and Rick Boulin of Booz & Company. They’ll be discussing the rewards, opportunities and challenges of social business, case studies,...
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    Vive le ROI!

    Amy Muller, our Director of Community Education, will show how Get Satisfaction can increase your company’s bottom line, and demonstrate the return on investment you can achieve by having a customer community. Subscribe to the Social Studies blog for the tools to unleash the power of customer conversations. Leave Blank:Do Not Change:Your email:
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    Community Management & The Service Industry

    There’s a great article from the New York Times that describes the “100 Things Restaurant Staffers Should Never Do“. Reading it, I wholeheartedly agreed, and  a lot of these things apply to anyone who deals with customers on a regular basis. I worked for a long time in the service industry, and I went through...
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    Interview: Jonathan Lee, Get Satisfaction Intern

    A hearty welcome to our intern, Jonathan Lee, who’s working with our Business Development team. Our favorite things about Jonathan so far are that he’s way smart, and gives all of us a ceremonial high-five at 5:00pm each Thursday, so I thought it appropriate to post this at that time. He can also do about...
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    Sprouter Profiles: How Lane Becker is helping consumers Get Satisfaction

    Lane Becker doesn’t like to call his first business version 1.0 – he prefers company 0.5. He started it in 1995 after graduating from the University of Texas at Austin, where he worked setting up websites for different departments. The business consisted of building and hosting websites for political candidates in Texas, and Becker also...
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